IRIS Clarity

Product Descriptionlink to this section

IRIS Clarity is an AI-powered desktop app that removes distracting background noise from your customer service calls. Because it’s bi-directional, it makes conversations clearer for both agents and customers, no matter where they are.

Developed for Formula 1 race communications, IRIS Clarity is the world's most advanced AI voice-isolation software. Tested in the most extreme environments, IRIS is now enabling clearer conversations across hundreds of contact centres globally.

Listen to examples on our website https://iris.audio/

Benefitslink to this section

IRIS Clarity directly impacts three key contact center metrics:

• Customer satisfaction – Less repetition, particularly when conveying sensitive information, helps customers get better outcomes, faster.
• Agent wellbeing – By empowering agents to do their job more efficiently and alleviating noise-related stress and frustration, IRIS Clarity enhances agent experience, and contributes to the reduction of employee churn.
• Agent productivity – IRIS Clarity reduces repetition and misunderstandings, thereby decreasing average handling time and increasing first call resolution.

Featureslink to this section

• Bi-directional noise cancelation
• Echo cancellation
• Supported across all major VoIP platforms
• Low CPU and memory footprint
• Noise level controls
• Centralized Admin interface
• Single Sign-on (Microsoft Azure)
• AD Sync (central user mgmt)
• Usage Analytics
• User or PC-based licensing

Prerequisites link to this section

• 8x8 X Series License
• Softphone (WebRTC / SIP Softphone)
• Windows 10 or 11
• Intel Core i5 Processor and above
• Minimum 8Gb RAM
• All major browsers running the latest updates

Security and Compliancelink to this section

Developer: IRIS Audio Technologies

Location: UK, USA

Terms of Service

Privacy & Data Governance

Certifications & Compliance: Upon Request