Ring Groups
Share the distribution of incoming calls among employees with ring groups so that customers get good service more quickly.
Key benefits
Evens out call distribution to employees. This is particularly beneficial to sales and support teams that want to balance workloads.
Gives administrators lots of flexibility about the order in which extensions ring when a call comes in.
Enables teams to handle more call volume.
Supports remote work and work-from-home initiatives because ring groups can make employees more accessible.
Learn more about Ring Groups
Simultaneous Ring Pattern
When a call comes in, every extension in the group rings, the first person to pick up, answers the call.
Cyclic Ring Pattern
Ring groups that use this pattern have a different extension answer first each time. This means each employee will have an equal chance at being the first one to have their phone ring when a call comes in.
Cyclic Repetitive Ring Pattern
This pattern includes a constant order in which extension rings when a call comes in. The same extension will ring first for every call and if the call is not answered, the second person in the group's phone will ring and so on.
Other related features
Call Forwarding & Transfers
Have the freedom to have your calls find you, help your callers reach the right person to help them.
Call Waiting & Parking
Respond to your callers needs faster with Call Waiting and Parking.
Local Number Porting & Direct Dial Number
Your business phone number is part of your brand. Local number porting allows you to bring your phone numbers with you.