Contact Center

A complete, secure cloud contact center solution that makes it easy to collaborate with agents and improve customer experiences.

Agent giving a customers excellent experiences with 8x8 Contact Centre tools
Agent giving a customers excellent experiences with 8x8 Contact Centre tools

Reliable, easy, and secure

Ensure productivity for all agents with a platform-wide 99.999% uptime SLA and a unified toolset that eliminates app confusion.

Engaging and collaborative

Boost agent and employee engagement, collaboration, and operational effectiveness for customer success.

Customer-centric

Design better experiences with support for all interaction channels and proactive, AI-powered self-service.

Adaptive analytics

Activate agent potential with timely feedback, intelligent coaching, and collaboration tools for continuous improvement.

Reliable, easy, and secure

Ensure productivity for all agents with a platform-wide 99.999% uptime SLA and a unified toolset that eliminates app confusion.

Engaging and collaborative

Boost agent and employee engagement, collaboration, and operational effectiveness for customer success.

Customer-centric

Design better experiences with support for all interaction channels and proactive, AI-powered self-service.

Adaptive analytics

Activate agent potential with timely feedback, intelligent coaching, and collaboration tools for continuous improvement.

Reliable, easy, and secure

Ensure productivity for all agents with a platform-wide 99.999% uptime SLA and a unified toolset that eliminates app confusion.

Engaging and collaborative

Boost agent and employee engagement, collaboration, and operational effectiveness for customer success.

Customer-centric

Design better experiences with support for all interaction channels and proactive, AI-powered self-service.

Adaptive analytics

Activate agent potential with timely feedback, intelligent coaching, and collaboration tools for continuous improvement.

Reliable, easy, and secure

Ensure productivity for all agents with a platform-wide 99.999% uptime SLA and a unified toolset that eliminates app confusion.

Engaging and collaborative

Boost agent and employee engagement, collaboration, and operational effectiveness for customer success.

Customer-centric

Design better experiences with support for all interaction channels and proactive, AI-powered self-service.

Adaptive analytics

Activate agent potential with timely feedback, intelligent coaching, and collaboration tools for continuous improvement.

Redefining Metrics for CX Success

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Delight customers with easy, personalized self-service experiences.

Create positive first impressions that deliver results. With instant access to engaging conversations across any digital channel, customers can effectively self-serve without agent involvement.

Flow charts, pie charts, and text boxes showing the creation and usage of intelligent customer assistant helping out a consumer to select and review a burger place.
Flow charts, pie charts, and text boxes showing the creation and usage of intelligent customer assistant helping out a consumer to select and review a burger place.

Connect faster and answer better with omnichannel routing.

Stay ahead of changing customer expectations by intelligently delivering live service across voice and a complete array of digital channels with proactive service options.

Connect faster and answer better with omnichannel routing for your contact center.
Connect faster and answer better with omnichannel routing for your contact center.

Increase performance with purpose-built, composable workspaces designed for agents and supervisors

Intuitive, design-led applications focused on the unique requirements of every contact center role. These workflow driven interfaces consolidate the tools and information necessary to provide the ultimate customer experience into a single powerful UI.

Collage illustrating 8x8 user interface that enhances agent engagement and experience
Collage illustrating 8x8 user interface that enhances agent engagement and experience

Gain insights and complete visibility through first-rate analytics.

Customizable reports minimize the effort required to manage and monitor your contact center. Automatic notifications highlight the status of critical performance metrics and alert you to key trends, agent activities, and customer behavior that can impact the overall experience.

Collage of contact center analytics reports from 8x8
Collage of contact center analytics reports from 8x8

Drive results with Workforce Engagement Management.

Delivering great customer experiences means empowering agents with a powerful combination of tools built to save time and optimize results.

Contact center agent getting feedback through workforce engagement management
Contact center agent getting feedback through workforce engagement management

Integrate Your Way

Rapid integrations and endless possibilities through 8x8 Dynamic Integration Framework

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Microsoft Dynamics 365 logo
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Microsoft Azure logo

Features for Everyone

Features for Everyone

Features for Everyone

Features for Everyone

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Inbound/Outbound

Effortlessly route and handle all IB/OB customer interactions.

ACD

IVR

Dialer

Agent Workspace

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Digital

Easily connect with customers across their channel of choice.

Omnichannel Routing

Digital Channels

Payment Processing

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Self-Service & Automation/AI

Greet customers with intelligent solutions that improve every experience.

Intelligent Customer Assistant

Intelligent IVR

Virtual Agent

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Inbound/Outbound

Effortlessly route and handle all IB/OB customer interactions.

ACD

IVR

Dialer

Agent Workspace

icon-digital-5pt-vibe.svg

Digital

Easily connect with customers across their channel of choice.

Omnichannel Routing

Digital Channels

Payment Processing

icon-ai-5pt-vibe.svg

Self-Service & Automation/AI

Greet customers with intelligent solutions that improve every experience.

Intelligent Customer Assistant

Intelligent IVR

Virtual Agent

icon-inbound-outbound-5pt-vibe.svg

Inbound/Outbound

Effortlessly route and handle all IB/OB customer interactions.

ACD

IVR

Dialer

Agent Workspace

icon-digital-5pt-vibe.svg

Digital

Easily connect with customers across their channel of choice.

Omnichannel Routing

Digital Channels

Payment Processing

icon-ai-5pt-vibe.svg

Self-Service & Automation/AI

Greet customers with intelligent solutions that improve every experience.

Intelligent Customer Assistant

Intelligent IVR

Virtual Agent

icon-inbound-outbound-5pt-vibe.svg

Inbound/Outbound

Effortlessly route and handle all IB/OB customer interactions.

ACD

IVR

Dialer

Agent Workspace

icon-digital-5pt-vibe.svg

Digital

Easily connect with customers across their channel of choice.

Omnichannel Routing

Digital Channels

Payment Processing

icon-ai-5pt-vibe.svg

Self-Service & Automation/AI

Greet customers with intelligent solutions that improve every experience.

Intelligent Customer Assistant

Intelligent IVR

Virtual Agent

icon-integration-5pt-vibe.svg

Integrations

Ensure endless integration possibilities for enhanced EX & CX.

Native CRM

CRM

Team Messaging

APIs

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Reporting & Analytics

Keep a pulse on every facet of your business.

Supervisor Workspace

Contact Center Analytics

Customer Experience Analytics

Surveys

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Workforce Engagement Management

Activate agent potential with intelligent insights.

Workforce Management

Quality Management / Coaching

Speech & Text Analytics

Call & Screen Recording

icon-integration-5pt-vibe.svg

Integrations

Ensure endless integration possibilities for enhanced EX & CX.

Native CRM

CRM

Team Messaging

APIs

icon-analytics-5pt-vibe.svg

Reporting & Analytics

Keep a pulse on every facet of your business.

Supervisor Workspace

Contact Center Analytics

Customer Experience Analytics

Surveys

icon-wem-5pt-vibe.svg

Workforce Engagement Management

Activate agent potential with intelligent insights.

Workforce Management

Quality Management / Coaching

Speech & Text Analytics

Call & Screen Recording

icon-integration-5pt-vibe.svg

Integrations

Ensure endless integration possibilities for enhanced EX & CX.

Native CRM

CRM

Team Messaging

APIs

icon-analytics-5pt-vibe.svg

Reporting & Analytics

Keep a pulse on every facet of your business.

Supervisor Workspace

Contact Center Analytics

Customer Experience Analytics

Surveys

icon-wem-5pt-vibe.svg

Workforce Engagement Management

Activate agent potential with intelligent insights.

Workforce Management

Quality Management / Coaching

Speech & Text Analytics

Call & Screen Recording

icon-integration-5pt-vibe.svg

Integrations

Ensure endless integration possibilities for enhanced EX & CX.

Native CRM

CRM

Team Messaging

APIs

icon-analytics-5pt-vibe.svg

Reporting & Analytics

Keep a pulse on every facet of your business.

Supervisor Workspace

Contact Center Analytics

Customer Experience Analytics

Surveys

icon-wem-5pt-vibe.svg

Workforce Engagement Management

Activate agent potential with intelligent insights.

Workforce Management

Quality Management / Coaching

Speech & Text Analytics

Call & Screen Recording

Unmatched Support and Quality

Unmatched Support and Quality

Unmatched Support and Quality

Unmatched Support and Quality

99.999% Uptime SLA Guaranteed

Our network is backed by the first platform-wide uptime SLA across UCaaS and CCaaS.

24/7/365 Global Support

Get round-the-clock support in six locations and ten languages around the globe via email, chat, or phone.

35 Global Locations/Regions

35 public and private data center locations provide reliability, quality of service, and local data residency.

99.999% Uptime SLA Guaranteed

Our network is backed by the first platform-wide uptime SLA across UCaaS and CCaaS.

24/7/365 Global Support

Get round-the-clock support in six locations and ten languages around the globe via email, chat, or phone.

35 Global Locations/Regions

35 public and private data center locations provide reliability, quality of service, and local data residency.

99.999% Uptime SLA Guaranteed

Our network is backed by the first platform-wide uptime SLA across UCaaS and CCaaS.

24/7/365 Global Support

Get round-the-clock support in six locations and ten languages around the globe via email, chat, or phone.

35 Global Locations/Regions

35 public and private data center locations provide reliability, quality of service, and local data residency.

99.999% Uptime SLA Guaranteed

Our network is backed by the first platform-wide uptime SLA across UCaaS and CCaaS.

24/7/365 Global Support

Get round-the-clock support in six locations and ten languages around the globe via email, chat, or phone.

35 Global Locations/Regions

35 public and private data center locations provide reliability, quality of service, and local data residency.

Secure and Compliant

More organizations choose 8x8 to support their compliance standards and initiatives

Logo for PCI-DSS-compliance
Logo for HIPAA compliance
Logo showing 8x8 compliance with Consumer Proprietary Network Information (CPNI)
Federal Information Security Management Act (FISMA) compliant logo
Logo showing 8x8 compliance with General Data Protection Regulation (GDPR)

Secure and Compliant

More organizations choose 8x8 to support their compliance standards and initiatives

Logo for PCI-DSS-compliance
Logo for HIPAA compliance
Logo showing 8x8 compliance with Consumer Proprietary Network Information (CPNI)
Federal Information Security Management Act (FISMA) compliant logo
Logo showing 8x8 compliance with General Data Protection Regulation (GDPR)

Secure and Compliant

More organizations choose 8x8 to support their compliance standards and initiatives

Logo for PCI-DSS-compliance
Logo for HIPAA compliance
Logo showing 8x8 compliance with Consumer Proprietary Network Information (CPNI)
Federal Information Security Management Act (FISMA) compliant logo
Logo showing 8x8 compliance with General Data Protection Regulation (GDPR)

Secure and Compliant

More organizations choose 8x8 to support their compliance standards and initiatives

Logo for PCI-DSS-compliance
Logo for HIPAA compliance
Logo showing 8x8 compliance with Consumer Proprietary Network Information (CPNI)
Federal Information Security Management Act (FISMA) compliant logo
Logo showing 8x8 compliance with General Data Protection Regulation (GDPR)

8x8 XCaaS Feature Highlights

Winter 2024

Discover the latest innovations across the 8x8 XCaaS platform portfolio. See what’s new with our Winter 2024 update!

Woman and her co-workers exploring the 8x8 Open Communications Platform portfolio
Woman and her co-workers exploring the 8x8 Open Communications Platform portfolio

Plans & Pricing

Call center solutions are available in standalone plans, or as part of a communications suite.

Business Communications

Voice. Video. Chat.

Add Contact Center

Contact Center. Voice. Video. Chat.

X6

Voice contact center

Skills-based routing, IVR, call recording CRM

Reporting & analytics, CX journey mapping

X7

One interface for voice and digital interactions

Everything in X6, plus:

Multi-channel support for social media, chat, email, and SMS

Co-browsing

X8

Advanced contact center with QM and interaction analytics

Everything in X7, plus:

Quality management

Speech and text analytics

Request a Quote

Get your fast, no-obligation quote now

 

1-866-879-8647


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