Recognition Follows Relevance

In 2025, Gartner named 8x8 a Visionary. As you always hear me saying, True Power and vision comes from our customers—the people using our platform daily. They show us what resilience, ambition, and simplicity look like in action, delivering real Value!

Fourteen years in the Magic Quadrant tells a story. Not about holding a position, but about consistently delivering what matters: helping our customers create outcomes when complexity gets out of their way. It's proof that when you focus on the right fundamentals, recognition follows.

Because while dots on a quadrant may shift, the fundamentals haven’t:

• One platform that unifies UC, CC, and CPaaS.
• Simplicity that scales.
• Laser focus on our customer needs and their use cases, especially the midsize enterprise leaders who demand more with less.

And that’s the commitment we take to our customers every day. Not just to show up, but to stand out and care.

What Gartner Called Outlink to this section

In this year’s report, Gartner highlighted three defining strengths of 8x8:

• True UC + CC integration. Not stitched together, but engineered to work as one.
• Ease of use and administration. Because complexity kills momentum.
• Fit for midsize enterprises. The segment where agility meets ambition.

This is validation that our platform—and our purpose—hit where it matters most.

Fourteen Years. One Trajectory.link to this section

Longevity, consistency, and commitment matter. Because markets shift. Metrics evolve. But consistency? That’s earned.

Fourteen straight years in the Magic Quadrant reflects more than product performance—it reflects customer confidence.

Headlines are important but where we are really focused are on customer outcomes. And it shows.

The Clearest Recognition? Customers.link to this section

Peer reviews say what charts can’t. Across Gartner Peer Insights, UCaaS customers consistently rate 8x8 4.7. This is higher than MQ Leaders—with standout feedback on speed, simplicity, and support.

Just a few examples:

“Outstanding… intuitive design, simple to use, and powerful reporting.” — Operations Manager, Healthcare

“Forward-thinking and adaptable. Everything a modern CX solution should be.” — CIO, Retail

Because the real Magic Quadrant isn’t a chart—it’s what happens in the field.

Looking Aheadlink to this section

We’re still laser-focused on where our customers find the most value:

• One unified platform for UC, CC, and CPaaS.
• AI that adds insight, not noise.
• Simplicity that saves time, money, and friction.
• Industry-leading global reach in over 50 countries.
• Enterprise-grade reliability with a financially backed 99.999% uptime SLA.
• Interoperability that works — the only UCaaS with Operator Connect and a Microsoft Teams-certified contact center.

Fourteen years in the Magic Quadrant reflects thousands of customer decisions, billions of conversations powered, and thousands of businesses transformed—CX and IT leaders empowered.

This recognition highlights what we've always believed: when you combine genuine platform integration with relentless customer focus, transformation happens. Quarter after quarter, customer after customer.

The Gartner designation, the 4.7 rating on PeerInsights, the customer stories we hear daily—they all point to the same truth: We're helping businesses communicate better, work smarter, and grow faster.

And it's only possible because of the customers who trust us to power their vision.

Read the 2025 Gartner Magic Quadrant report.