CX Today Talks With 8x8 to Reveal The Future of AI in Contact Centers
The hype around artificial intelligence (AI) in the contact center has been steadily increasing for several years, with many organizations recognizing its power to transform daily processes and tasks. However, reports have begun to suggest that certain companies are avoiding AI deployment, due to the high costs of running advanced models.
At 8x8 we don't think this will happen within the customer experience and contact center space. See why in our new article with the team at CX Today.
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