🍂 8x8’s Autumn Wave of AI Innovation: Turning Conversations Into Connected Intelligence

As the season turns, we’re helping businesses find clarity and connection in a new era of customer experience. 8x8 continues to roll out smarter AI, stronger integrations, and simpler workflows, helping every team stay agile, informed, and connected across every interaction.

From omnichannel messaging to intelligent automation, these updates make it easier to deliver real-time service and seamless collaboration, no matter where work happens.

Customer Support: Manage Smarter, Serve Fasterlink to this section

Customer expectations are higher than ever, and every second counts. 8x8 transforms the contact center from a cost center into a growth engine,

empowering teams to respond with precision, empathy, and insight. With smarter tools and real-time AI assistance, your agents can focus on what matters most: delivering quick, meaningful resolutions that build customer loyalty.

These updates spotlight how 8x8 is transforming support operations,combining agent efficiency with real-time AI to help teams resolve issues faster, with more empathy and less effort.

• AI-powered voice summaries reduce wrap-up time and boost accuracy with real-time call notes.

Additional updates boost planning, adherence tracking, and shift flexibility—all designed to help teams resolve issues with less effort.

Omnichannel Engagement: Connect Customers Wherever They Arelink to this section

Your customers don’t just call. They email, chat, and message across multiple platforms. 8x8 unifies every conversation into one intelligent view, giving agents the tools to respond consistently and personally, no matter where the interaction starts.

These updates unify every touchpoint, ensuring customers always feel seen, heard, and valued.

• Email cherry pick puts agents in control, allowing them to select emails from the queue in real time for faster responses.

Frontline Teams: Move Faster, Serve Smarterlink to this section

Frontline staff are often the first touchpoint in the customer journey; this release helps them respond with speed, flexibility, and confidence.

• Viber channel support in 8x8 Engage allows teams to connect with customers across Europe, the Middle East, and Asia using a trusted messaging app—all within a unified inbox.

Connected Teams: Empower Every Workspacelink to this section

Modern work knows no boundaries. Whether in-office, hybrid, or remote, teams need communication tools that keep them aligned and agile. 8x8 empowers every employee to connect, collaborate, and share knowledge seamlessly, from meetings and calls to secure device support and analytics.

These updates help teams stay aligned and productive no matter the device, location, or workflow.

• In-meeting file sharing keeps collaboration moving, with easy access before, during, and after calls.
• Post-call transcription in 8x8 Work turns conversations into searchable knowledge, making them ideal for quick follow-ups.

Promotions & Notifications: Customize, Control, and Optimizelink to this section

Customer engagement doesn’t stop at inbound service; it thrives on proactive, personalized outreach. With 8x8’s enhanced APIs and campaign tools, marketing and development teams can create dynamic, data-driven communication journeys that adapt in real-time.

These enhancements provide marketers and developers with greater precision and control, making it easier to launch personalized, data-driven campaigns that adapt in real-time and deliver a measurable impact.

• WhatsApp carousel templates deliver immersive, swipeable messages that engage and convert.
• Role-based masking in campaign logs adds security while maintaining insight across regions.

Flexible send controls, voice reporting APIs, and message editing tools give developers and marketers the agility they need.

Every Conversation Matters. This Fall, Make Yours Smarter.link to this section

At 8x8, we’re not just adding features; we’re solving real problems for real people. This product wave reflects our commitment to helping every team unlock the power of connected intelligence, one interaction at a time.

See how 8x8 innovations are shaping the next generation of customer experience → 8x8.com/products/release-highlights