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Tim Richter

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Tim Richter is Director of Cloud Contact Center Product Marketing at 8x8. Tim has 15 years of experience in the telecommunications industry with roles spanning finance, operations, product management and maintenance support. He has a wife and two daughters and wishes he could spend more time sailing on the San Francisco Bay.

Articles by: Tim Richter

3 Tips for Building an Effective Quality Management Program

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When problems or inefficiencies exist within a company, employees are often faced with a choice between reporting the problem or turning a blind eye, and allowing the problem to continue. This internal tug of war between contributing to the greater good of the company or ensuring job security c [...]

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