Max Ball

Max Ball

Max is the Senior Product Marketing Manager for 8x8 Virtual Contact Center.

Articles by: Max Ball

No Coffee Required: Quality Management System Boosts Performance, Sales

I had the opportunity to attend the IoD Convention in London this year. Brexit was a hot topic. My favorite comment about Brexit was from Yanis Varoufakis, the former Treasury Secretary of Greece, who’s had experience working with the EU. He said Brexit is like the song Hotel California. You can check out any time […]

Read more >

What it Takes to Go Global with Your Contact Center

Bryan Martin recently published a blog talking about the real world challenges of going global in the enterprise communications space and talked about some of the things we are doing at 8x8 to help make it easier for our customers to do business as global companies. Today  I wanted to have a similar conversation specific to […]

Read more >

It’s All About the Agent

I’m at Call Center Week in Las Vegas this week and it got me reminiscing about my experiences last year.  No, not the local shows I saw or the side trips to different casinos or the big money I won.  (I NEVER win big money, my wife did once but that is another story…)  I’m […]

Read more >

The Hybrid Effect in Cloud Communications

Over the last couple of years, we’ve been hearing more about hybrid cloud computing and communications as companies consider cloud as a strategic business initiative. In March at Enterprise Connect, it was certainly a hot topic of discussion and there seemed to be a demonstrable shift in opinion on cloud in general. It’s fair to […]

Read more >

Keeping It Simple in the Contact Center

I’ve spent most of my career selling complex technologies to very large enterprises to solve big, meaty problems. I can wax philosophical on Customer Effort Scores, the challenges of getting data out of a mainframe computer using screen scraping, and then there is my never-ending fascination with error handling.  But for all my talk about […]

Read more >
Next Page »

Categories

Follow Us