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Bruce Faithwick

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Bruce Faithwick is a product manager at 8x8, focused on launching products and features that serve the needs of 8x8 business customers. Bruce has more than 15 years of technology experience in customer support management, marketing project management and technical support training.

Articles by: Bruce Faithwick

Changing Traditions of Today’s Call Centers

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Traditionally, companies anchored their call center to buildings located far away from their headquarters and their customers. They had no choice. That was the safest place to put all the expensive hardware and software, and it was the easiest way to monitor an agent’s performance. Plus they needed [...]

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Maximize your investment using CTI for VoIP

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Computer Telephony Integration (CTI) is technology that allows interactions on a telephone and a computer to be integrated or coordinated.”  CTI enables the functional integration of various elements (including telephone network, voice and data switching, computer applications, databases and la [...]

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Give Your Network a VoIP Health Check

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If your IT staff is attempting to troubleshoot poor voice quality, a failed conference call, or calls that don’t dial out, they may be looking for the cause in the wrong place.  Instead of suspecting the telephone, your team might be well served to look for network issues, bandwidth utiliz [...]

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