Bruce Faithwick

Bruce Faithwick

Bruce Faithwick is a product manager at 8x8, focused on launching products and features that serve the needs of 8x8 business customers. Bruce has more than 15 years of technology experience in customer support management, marketing project management and technical support training.

Articles by: Bruce Faithwick

Changing Traditions of Today’s Call Centers

Traditionally, companies anchored their call center to buildings located far away from their headquarters and their customers. They had no choice. That was the safest place to put all the expensive hardware and software, and it was the easiest way to monitor an agent’s performance. Plus they needed a location with a low-cost labor force […]

Read more >

Maximize your investment using CTI for VoIP

Computer Telephony Integration (CTI) is technology that allows interactions on a telephone and a computer to be integrated or coordinated.”  CTI enables the functional integration of various elements (including telephone network, voice and data switching, computer applications, databases and last but not least, people) in order to provide the right information to the right people […]

Read more >

Give Your Network a VoIP Health Check

If your IT staff is attempting to troubleshoot poor voice quality, a failed conference call, or calls that don’t dial out, they may be looking for the cause in the wrong place.  Instead of suspecting the telephone, your team might be well served to look for network issues, bandwidth utilization problems or even a misalignment between […]

Read more >

Categories

Follow Us