Alton Harewood

Alton Harewood

With almost 30 years in the contact center and communications industry, 8x8 Solutions Consultant Alton Harewood has worked in the front line himself and progressed to managing a 100+ seat contact center. His software company experience includes application & technical support, project managing over 250 seat deployments, professional services solution design and sales & channel management. More recently Alton was an independent consultant providing GM business services and contact center review services.

Articles by: Alton Harewood

Three Steps to Developing an Effective Customer Experience Strategy

This is the introduction to a three-part series on developing a customer experience strategy. As customer loyalty is tested with ever-growing options, the need to understand and manage the customer journey becomes an increasingly crucial factor of competitive differentiation. All companies regardless of size should be thinking about this, but more than the theory, the […]

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