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Sales and Customer Service Solutions

8x8 can help you deliver a memorable sales and support experience. Communicate with customers using their preferred channel and empower employees with instant access to relevant information to optimize the outcome of each precious engagement.

Featured case studies

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Features for sales and customer service experience

Features for sales and customer service experience

Gather customer insights

Start getting insights based on 100% of your customer calls using Speech Analytics — up and running in minutes.

speech analytics
speech analytics

Access relevant information

Employees have instant access to relevant information all in one user interface with API-based integrations into CRM, service, support and productivity applications.

office communications integration icon
office communications integration icon

Increase sales productivity

With outbound dialing capability— integrated within the CRM system— you can automatically load the next prospect, record,and make the call.

Agents increase the number of completed connections using 8x8's predictive software.
Agents increase the number of completed connections using 8x8's predictive software.

Leverage AI-based automation

8x8’s AI-powered Virtual Assistant delivers a boost to contact center agent productivity by automating the handling of high volume, routine calls.

Agents leverage 8x8 Automatic Call Distribution (ACD) software to personalize customer experiences.
Agents leverage 8x8 Automatic Call Distribution (ACD) software to personalize customer experiences.

Tools to meet your modern business demands

Contact Center agent assist powered by AI

Increase productivity and decrease call handling time with virtual agents. Now contact center agents can focus on more complex engagements.

Agent being matched with a customer through ACD to achieve higher first contact resolution.
Agent being matched with a customer through ACD to achieve higher first contact resolution.

AI-based expert finder

Get to solutions faster by quickly finding subject matter experts throughout your company with 8x8 AI-based Expert Finder.

8x8 office employee
8x8 office employee
"The support we received from 8x8 at every point along the deployment path was amazing. I have never been through a similar process that was so organised and efficient."
- Mathew Stokes, Chief Operating Officer
"The support we received from 8x8 at every point along the deployment path was amazing. I have never been through a similar process that was so organised and efficient."
- Mathew Stokes, Chief Operating Officer
"The support we received from 8x8 at every point along the deployment path was amazing. I have never been through a similar process that was so organised and efficient."
- Mathew Stokes, Chief Operating Officer
"The support we received from 8x8 at every point along the deployment path was amazing. I have never been through a similar process that was so organised and efficient."
- Mathew Stokes, Chief Operating Officer