Sales and Customer Service Solutions
8x8 can help you deliver a memorable sales and support experience. Communicate with customers using their preferred channel and empower employees with instant access to relevant information to optimize the outcome of each precious engagement.
Featured case studies
Features for sales and customer service experience
Start getting insights based on 100% of your customer calls using Speech Analytics — up and running in minutes.
Employees have instant access to relevant information all in one user interface with API-based integrations into CRM, service, support and productivity applications.
With outbound dialing capability— integrated within the CRM system— you can automatically load the next prospect, record,and make the call.
8x8’s AI-powered Virtual Assistant delivers a boost to contact center agent productivity by automating the handling of high volume, routine calls.
Features for sales and customer service experiencelink to this section
Gather customer insights
Start getting insights based on 100% of your customer calls using Speech Analytics — up and running in minutes.
Access relevant information
Employees have instant access to relevant information all in one user interface with API-based integrations into CRM, service, support and productivity applications.
Increase sales productivity
With outbound dialing capability— integrated within the CRM system— you can automatically load the next prospect, record,and make the call.
Leverage AI-based automation
8x8’s AI-powered Virtual Assistant delivers a boost to contact center agent productivity by automating the handling of high volume, routine calls.
Tools to meet your modern business demandslink to this section
Contact Center agent assist powered by AI
Increase productivity and decrease call handling time with virtual agents. Now contact center agents can focus on more complex engagements.
AI-based expert finder
Get to solutions faster by quickly finding subject matter experts throughout your company with 8x8 AI-based Expert Finder.
Explore more 8x8 resources
Remove the risk with 8x8, with guaranteed call quality and a risk-free agreement.
"The support we received from 8x8 at every point along the deployment path was amazing. I have never been through a similar process that was so organised and efficient."