Cloud PBX
Connect your business globally with enterprise-grade reliability, security and wide country coverage.
Key benefits
Use local or toll-free numbers in 120+ countries, unlimited calling in up to 47 countries.
Enables comprehensive work-from-home and remote access programs.
Enjoy the highest voice quality in the cloud.
Built-in security with TLS/SRTP encryption and regulation compliance.
Most Popular Cloud PBX Features
Unlimited Calling, SMS and Fax
Unlimited calls in up to 47 countries and toll free or local numbers in more than 120+ countries plus IP fax services and full-featured SMS capabilities are why in 2020, Mashable says 8x8 has the "Best VoIP for enterprise businesses" and is "ideally suited for enterprise businesses as well as growing small businesses, 8x8 is a great solution for companies with ever-changing needs."
Multi-level Auto Attendant
Automate and orchestrate your customers' calling experience including faster response times from your employees and self-service options to get the information your customers need quickly. Administrators can use auto attendants to set rules that distribute incoming calls according to time zones, operating hours and other conditions to improve response times.
Call Recordings
Easily capture cloud-based call recordings for training and archival purposes with options for direct download, saving them to a Dropbox account or keep them in your 8x8 account.
Visual Voicemail
Access voicemail recordings, alerts and transcriptions anytime from your business phone, mobile device or via Virtual Office Desktop. Recording and transcript copies are delivered to the recipient's email inbox for easy availability and storage purposes.
Core Productivity
Music on Hold
Having professional voice over and music in your telephone prompts, voicemail and auto attendants enhances your customers' experience while they access your services. 8x8 gives you the ability to upload your own recording, select from a standard menu of recordings or work with our audio production store, where a team of audio experts will create customized recordings that fit your needs perfectly.
Local Number Porting & Direct Dial Number
Your phone number is part of your corporate brand. With number porting and direct dial numbers, keep your existing phone numbers when you move to 8x8 and also set up new phone numbers in localities of your choice. 8x8 gives you the widest range of phone numbers in more than 120+ countries.
Overhead Paging
Deliver real-time announcements and emergency information using the intercom feature of select phones.
Productivity and security features are important elements in any phone system. 8x8 allows you to customize outbound caller ID and gives your employees the ability to see who is calling before pickup. Blocking features minimize unwanted calls and do not disturb minimizes distractions for employees trying to get work done.
Enable employees to receive business calls from any phone via easy forwarding. Forward calls to ring groups to connect callers with the right resources faster. Similarly, transferring a call to a specific individual can help callers get what they need. 8x8 supports warm and cold transfers that allow an employee initiating a transfer to speak with the recipient of the transfer before the transfer occurs.
Answer important calls even if you are already on a phone line. Call waiting allows you to put your current call on hold to answer another line. You can switch back and forth between callers or drop one. Call parking is similar to a call transfer. Transfers route a call to a specific person whereas with call parking, you put a caller in a virtual waiting room and any extention can answer that call.
Set up simple audio collaboration for three parties, no bridges or special equipment needed and no minutes restrictions. Three-ways calls initiated within Virtual Office under a X2 or higher license can be coverted into a video meeting with one click.
Call Management & Corporate Features
Ring Groups
Even out call distribution to employees to balance workloads. Give customers one phone number that can be answered by employees in different time zones to create a global support team.
Call Monitoringlink to this section
Enhance quality control and training initiatives by enabling office managers and supervisors to monitor phone conversations of select extensions.
Call Queueslink to this section
Place incoming callers on temporary hold while an employee or agent becomes available to answer the call.
Directory Assistance
Add your company name and phone number to a directory assistance listing provider.
Presencelink to this section
Share your availability with colleagues via pre-defined status indicators, such as away, available and busy or create your own custom status messages.
Other related features
Administration
Single administration interface for user provisioning, system configuration, and management.
Analytics
Spend less time searching and more time acting on performance trends and opportunities
8x8 Work Apps
Turn your smartphone into a business phone when you are away from the office.
