Who should take this course?
System administrators responsible for supporting and maintaining 8x8 UCaaS solutions.
This course combines discussions and group activities with hands-on practice to give students the necessary knowledge and skills to support and troubleshoot 8x8 UCaaS solutions.
At the end of this course, students will be able to:
- Identify and troubleshoot Call Quality issues
- Perform zone fault isolation
- Describe the six steps used as a basic approach to troubleshooting
- Identify troubleshooting tools
- Identify and troubleshoot physical connections issues
- Identify and troubleshoot networking issues
- Configure Call Log Reporting
- Troubleshooting basics
- Troubleshooting tools and testing
- Troubleshooting physical connections
- Network Troubleshooting
Frequently Asked Questions
I am new to 8x8. How do I get training?
The 8x8 University offers both fee-based training for end users and administrators, and free online training for selected products. If you wish to enroll in fee-based training and training was not included on your sales order, contact your sales representative or email email@example.com.
What is virtual, instructor-led training (VILT)?
VILT classes are led live by an 8x8 instructor and delivered virtually, via computer and audio connection.
What are the technical requirements to attend a virtual, instructor-led training class?
Participants need a computer, audio connection (headset), internet access, and the ability to connect to the web meeting.
How can I enroll in classes?
What is open enrollment?
An open enrollment class is open to participants regardless of their company affiliation.
I have more than one Admin that needs training – can I have them all sit in a conference room to attend the training?
No, all training is on a per-person/per-seat basis. If you have additional colleagues that need to attend, please work with your sales representative to purchase additional seats.
How long will access be available for courses purchased?
What is the maximum time period available to schedule remote training sessions or Adoption Kit consultation calls?
Sessions and consultation calls must be booked within six months from the date of the order placed with 8x8.