8x8 Work

UCaaS Advanced Topics and Troubleshooting

Discussions, group activities and hands on practice to support and troubleshoot 8x8 UCaaS solutions with this virtual instructor-led course.

8x8 Work

UCaaS Advanced Topics and Troubleshooting

Discussions, group activities and hands on practice to support and troubleshoot 8x8 UCaaS solutions with this virtual instructor-led course.

8x8 Work

UCaaS Advanced Topics and Troubleshooting

Discussions, group activities and hands on practice to support and troubleshoot 8x8 UCaaS solutions with this virtual instructor-led course.

8x8 Work

UCaaS Advanced Topics and Troubleshooting

Discussions, group activities and hands on practice to support and troubleshoot 8x8 UCaaS solutions with this virtual instructor-led course.

Who should take this course?

System administrators responsible for supporting and maintaining 8x8 UCaaS solutions.

Course Overview

This course combines discussions and group activities with hands-on practice to give students the necessary knowledge and skills to support and troubleshoot 8x8 UCaaS solutions.

Course Outcomes

At the end of this course, students will be able to:

  • Identify and troubleshoot Call Quality issues
  • Perform zone fault isolation
  • Describe the six steps used as a basic approach to troubleshooting
  • Identify troubleshooting tools
  • Identify and troubleshoot physical connections issues
  • Identify and troubleshoot networking issues
  • Configure Call Log Reporting

Recommended Prerequisite(s)

Course Topics

  • Troubleshooting basics
  • Troubleshooting tools and testing
  • Troubleshooting physical connections
  • Network Troubleshooting
  • Reporting

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