Who should take this course?
Contact Center administrators.
This interactive, self-paced course explains how to create a call flow in Intelligent IVR (IIVR) and route calls between Contact Center and IIVR. The course begins by creating a basic call flow, then progresses to show how natural language processing and variables are used to route calls as well as how reports and data stores are used in IIVR. Finally, section 7 of the training focuses on how to integrate a Contact Center system with IIVR.
At the end of this course, students will be able to:
- Set up an initial task list
- Create a new voice task
- Choose a voice task template
- Configure basic settings
- Create an event handler
- Map a phone number
- Create a basic call flow task list
- Add a welcome prompt
- Configure a menu node
- Confirm route
- Configure transfer nodes
- Test the task
Frequently Asked Questions
I am new to 8x8. How do I get training?
The 8x8 University offers both fee-based training for end users and administrators, and free online training for selected products. If you wish to enroll in fee-based training and training was not included on your sales order, contact your sales representative or email firstname.lastname@example.org.
What is virtual, instructor-led training (VILT)?
VILT classes are led live by an 8x8 instructor and delivered virtually, via computer and audio connection.
What are the technical requirements to attend a virtual, instructor-led training class?
Participants need a computer, audio connection (headset), internet access, and the ability to connect to the web meeting.
How can I enroll in classes?
What is open enrollment?
An open enrollment class is open to participants regardless of their company affiliation.
I have more than one Admin that needs training – can I have them all sit in a conference room to attend the training?
No, all training is on a per-person/per-seat basis. If you have additional colleagues that need to attend, please work with your sales representative to purchase additional seats.
How long will access be available for courses purchased?
What is the maximum time period available to schedule remote training sessions or Adoption Kit consultation calls?
Sessions and consultation calls must be booked within six months from the date of the order placed with 8x8.