Who should take this course?
8x8 Work End Users looking to receive remote training on the 8x8 Work apps.
An instructor will guide end users through a remote training session and product demonstration introducing how to use 8x8 Work apps. Class discussion will cover how to use the different apps, including 8x8 Work for Desktop, Meetings, and 8x8 Work for Mobile.
The customer will receive an electronic copy of quick reference guides and training handouts, plus instructions on where to find video tutorials on the 8x8 University website that cover basic tasks for physical phones.
Virtual sessions can accommodate 40 participants per session.
At the end of this course, students will be able to:
- Place, receive and manage phone calls in the 8x8 Work for Desktop and Mobile apps
- Schedule, host and join Meetings
- Access voicemail messages
- Send and receive instant messages via chat
- Access information in the Corporate Directory
- 8x8 Work for Desktop
- 8x8 Work for Mobile
Topics upon request:
- Switchboard Pro
- Analytics for 8x8 Work
- Calendar integration
Frequently Asked Questions
I am new to 8x8. How do I get training?
We offer a number of different options so you can pick and choose which work best for you.
• Quick Tutorial Pages (great for tech-savvy audiences)
• On-Demand Course (more in-depth learning experience) Paid Options:
•. Virtual Instructor-Led Sessions (join public sessions with other users)
• Private Online Sessions (limit the audience to just your users and modify the agenda to your needs)
• Customized eLearning (modified ono-demand courses that fit your enviornment)
• Paid Onsite Visit (tailor the day to your needs)
• Need Something Special (let us know!)
To learn more about paid options contact your 8x8 Sales Account Executive or send an email to firstname.lastname@example.org.
What is virtual, instructor-led training (VILT)?
Virtual instructor-led training classes hosted by an 8x8 instructor and delivered via an 8x8 meeting.
How can I enroll in classes?
To access free On-Demand Course go to university.8x8.com and create a free account (immediate access granted). To register for instructor-led sessions work with your 8x8 Sales Account Executive to purchase this service for your users first. Once purchased users can register for any upcoming session by going to https://go.oncehub.com/learn8x8.
What is open enrollment?
Open enrollment or public instructor-led sessions means participants from any company who purchased trainining can join (sessions are not limited to specific company affiliation).
I have more than one Admin that needs training – can I have them all sit in a conference room to attend the training?
Training is best consumed individually by each user. On-Demand Courses are free so each person can complete training at their own pace. Instructor-led sessions are cost services, and each person should register to join their desired session. Private group sessions can be purchased as needed by contacting your 8x8 Sales Account Executive.
How long will access be available for courses purchased?
On-Demand training is now free to all users. When you register for training your access will continue indefinately. Access to paid instructor-led training remains available for up to six month after purchase.
What is the maximum time period available to schedule remote training sessions or Adoption Kit consultation calls?
Private sessions and consultation calls must be booked within six months from the date of the order placed with 8x8.