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Deliver a Unified Retail Experience Customers Value

Together with 8x8, you can create a consistent experience for customers whether in-store, online or through customer support to ensure a unique brand engagement that increases customer loyalty.

Shoe retailers creating a consistent communications experience for customers across channels
Shoe retailers creating a consistent communications experience for customers across channels

Featured retail case studies

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Features built for retailers

Create unique brand experiences

Personalize engagement with actionable insights

Successful retailers are using new communications technology to develop innovative new ways to engage with customers and recreate their brand experience.

Create experiences at scale with APIs

8x8’s APIs enable you to create an experience that sets your brand apart. APIs for SMS, chat apps, video and voice allow you to design engagement experiences unique to your brand.

We now can see how many calls come in by agent, how many are for repairing flats versus new tires, or for tire rotations, et cetera. This lets us know exactly what’s happening in the field so we can stay close to the needs of our clients, tailor programs to drive sales, and maintain our market leadership in the Northeast.
We now can see how many calls come in by agent, how many are for repairing flats versus new tires, or for tire rotations, et cetera. This lets us know exactly what’s happening in the field so we can stay close to the needs of our clients, tailor programs to drive sales, and maintain our market leadership in the Northeast.