Your Success is Our Priority
We want you to get the maximum return on your investment. We operationalize our commitment by offering Standard Support to all our customers. For those customers who need additional support, we also offer a Premium Support level.
- Global, 24/7 access to 8x8 experts, Knowledge Base, and tools
- Support for all 8x8 products, including Virtual Office, Virtual Contact Center and Analytics
- Access to product updates, enhancements, and new releases
- Premium Support includes more dedicated resources to prevent problems, speed resolution and minimize downtime
|24x7 Availabilty Monitoring||✓||✓|
|24x7 Customer Community||✓||✓|
|24x7 Support Portal Access||✓||✓|
|24x7 Phone Support for S1 Cases||✓||✓|
|Web Case Submission||✓||✓|
|Live Chat Support||✓||✓|
|Phone Case Submission||✓||✓|
|Local Business Hours Support||✓||✓|
|Front of Line Pass [Phone & Web]||*||✓|
* Available with MTS. Contact your Account Manager for more details.
8x8 Knowledge Base
Got questions? We’ve got answers! Available to all customers and partners, the 8x8 Knowledge Base is a searchable library of rich support articles, best practices, help topics and training videos. If the search results don’t answer your question, you can create a support ticket online.
8x8 Partner Support is designed to provide the expert help you need, as soon as you need it. Our support levels are structured with your business needs in mind. All levels of support provide access to the trained and skilled resources needed to deliver fast answers.