With so many advanced features, VoIP for enterprise offers some fantastic business benefits.
From unifying communications across dispersed teams to providing increased flexibility, scalability, and support, there are so many advantages to making the switch to enterprise VoIP.
The first big benefit is the ability to unify communications across your entire enterprise. For large-scale organizations, business phones are just one part of the puzzle. You’ll most likely also be using a ton of other business tools that are essential to the efficient operation of your teams and departments.
These days, the best VoIP providers are actually selling unified communication solutions, which offer more than just calling capabilities. By mobilizing a VoIP service (or more accurately, a UCaaS platform) like 8x8, your business gains instant access to calls, conferencing, collaboration, and management functionalities.
Keep existing numbers and use them across devices
VoIP services—especially the ones built for organizations, at least—allow you to keep your existing phone numbers so you won’t have to worry about creating unwanted disruption to your business services.
This is particularly important for customer-facing businesses and sales departments running busy contact centers and using call center software. Look for a service provider that offers easy number porting on top of the option to choose between local, toll-free, and vanity business telephone numbers.
Support 24 hours a day
The best VoIP providers offer 24/7 customer support for their users.
As soon as you notice an issue with your system, you’re guaranteed to have resources care of the service providers themselves that will help you resolve it. With 8x8, X Series customers have 24/7 access to experts, a dedicated knowledge base, and other resources to help prevent problems, increase speed, and minimize downtime.
Enhanced security features
Many first-time VoIP users worry that IP technology is less safe than traditional telephone network security. In actual fact, VoIP is now arguably more secure than your landline telephone network. The key to ensuring optimum security is to pick your VoIP service wisely.
Look at each service provider’s security credentials and make sure that they work in compliance with all the necessary data security governing bodies. 8x8 solutions are data secure, 100% HIPAA, FISMA/NIST, and FCC compliant, and internationally recognized for carrying out best practice frameworks for information security management systems.
Work from anywhere
Finally, let’s not forget the biggest advantage it provides to organizations. Enterprise VoIP solutions help teams collaborate from anywhere, using their preferred devices. That means employees benefit from more flexible, hybrid, and remote working options. Enterprises can even start pooling the best talent from across the globe!
Location really is no object once you’re up and running with VoIP care of a provider that caters to several countries.** As long as your employees have access to data or a Wi-Fi connection and an internet-enabled device (that could be a mobile phone, desktop computer, laptop, tablet, etc.), then they can work efficiently and effectively from...well...anywhere at all!
** Remember: VoIP services still work for internal communications purposes. But if you want your regional employees to establish a local presence where they are on your behalf, you need a virtual phone system that can connect to that area’s PSTN. 8x8 offers unlimited calling to 48 countries (and counting).