SMS Magic
Enhance customer engagement with automated, multi-channel messaging, integrating seamlessly with CRM for personalized communication.
SMS Magic for 8x8 Contact Center centralizes your multi-channel customer interactions with CRMs to help deliver personalized messaging—both manual and automated at critical engagement touchpoints across the customer lifecycle.
Benefitslink to this section
- Boost customer engagement rates
- Centralize engagement across calls, emails, and digital messages
- Enable quick and easy messaging adoption by agents and reps
- Strengthen compliance and safeguard brand reputation
Featureslink to this section
- Personalized messaging capabilities with CRM data
- One-to-one, automated, and bulk messaging
- Text and multimedia messaging
- SMS, WhatsApp, Facebook, Instagram, web chat messaging
- Built for comprehensive CRM integration
- Messaging analytics
- Message buttons and CTAs for customers
- 24x7 chatbot
- Opt-in/Opt-out and privacy compliances
Prerequisiteslink to this section
- 8x8 X6, X7, or X8 license
Security and Compliancelink to this section
Developer: SMS Magic
Location: Pune, India