SMS Magic

SMS Magic for 8x8 Contact Center centralizes your multi-channel customer interactions with CRMs to help deliver personalized messaging—both manual and automated at critical engagement touchpoints across the customer lifecycle.

Benefits

• Boost customer engagement rates
• Centralize engagement across calls, emails, and digital messages
• Enable quick and easy messaging adoption by agents and reps
• Strengthen compliance and safeguard brand reputation

Features

• Personalized messaging capabilities with CRM data
• One-to-one, automated, and bulk messaging
• Text and multimedia messaging
• SMS, WhatsApp, Facebook, Instagram, web chat messaging
• Built for comprehensive CRM integration
• Messaging analytics
• Message buttons and CTAs for customers
• 24x7 chatbot
• Opt-in/Opt-out and privacy compliances

Prerequisites

• 8x8 X6, X7, or X8 license

Security and Compliance

Developer: SMS Magic

Location: Pune, India

Terms of Service

Privacy & Data Governance

Certifications & Compliance