Integration Overview
Regal’s advanced customer profiling and sales dialer tools enable businesses to tap into customer data to enhance engagement with precision and accuracy. Customers report a 25% increase in revenue and a 300% increase in outbound answer rates from integrating Regal into their campaigns.
Benefits
- Cross-channel Outreach Orchestration: Easily leverage untapped customer data to create outbound campaigns for the right customer at the right time with the right message using our intuitive Journey Builder.
- Unified Customer Profile: Automatically build a unified customer profile that combines real-time activity history from digital (mobile, web, email) and human touch points (call, text, and email conversations) into a single, identity-resolved profile.
- Impactful Insights and Reporting: Drive performance with automatic A/B testing and in-depth reporting, while streaming real-time data to enhance websites and other platforms.
- Caller ID Branding: Increase answer rates and brand recognition with Branded Caller ID, fostering trust, improving pick-up rates, enhancing customer experience, and boosting brand recognition.
- Sales Dialer Efficiency: Elevate sales team performance and efficiency with Sales Dialer, facilitating easier lead management, personalized interactions, increased productivity, better follow-ups, higher conversion rates, and more sales opportunities.
Features
- Branded Caller ID and Spam Remediation
- Journey Builder
- Conversational AI Agents
- Reporting & Insights
- Optional: (a) Agent Desktop (b) Advanced Progressive Dialer
Prerequisites
- 8x8 X6, X7, or X8 license
Security and Compliance
Developer: Regal
Location: United States of America