8x8 Voice for Microsoft Teams

The familiar Teams experience, with unbeatable global reach

Microsoft Teams is the primary collaboration hub for employees in organizations around the world.

Teams users can make and receive global calls right from the native Teams dialer thanks to direct routing with 8x8. 8x8 provides crystal-clear calls with phone numbers in 120+ countries, unlimited calling plans in 47 countries, and full PSTN replacement in 48 countries.

The new 8x8 Voice for Microsoft Teams app enables a seamless end-user experience when it comes to calling, integrated messaging, like SMS, MMS, and Fax, and other converged communication capabilities, which are easily accessible by employees from inside their familiar Teams collaboration solution.

8x8 Voice for Microsoft Teams also integrates seamlessly into popular business apps and CRM tools like Salesforce.

Train your Teams users? You probably don’t even have to tell them. Between Teams and the other business apps, they can keep their current workflow without switching apps as CRM records get automatically updated.

Your contact center agents shouldn’t have to learn a separate communications tool. The Microsoft Teams integrated 8x8 Contact Center routes calls directly to Teams-powered support staff, improving customer service and supporting omnichannel interactions, call recording and more.

The 8x8 analytics suite provides an insightful array of reports that are available at your fingertips.

Realtime data and Speech Analytics offer visibility into all your Teams and non-Teams calls—revealing key trends, patterns and customer sentiments.

Features

• Unlimited global calling for Microsoft Teams
• Microsoft Teams certified cloud contact center
• Advanced telephony and contact center analytics for Microsoft Teams
• Pre-built integrations for major CRM and Business Productivity Apps to support Microsoft Teams
• Send and receive SMS, MMS and Faxes from Teams
• Self service access to 8x8 phone settings

Prerequisites

• X Series license
• Microsoft Teams E3 or above license with Microsoft Phone license

Security and Compliance

Developer: 8x8, Inc.

Location: United States of America

Terms of Service: 8x8 Terms and Conditions and Policies

Privacy & Data Governance

Certifications & Compliance