Call & Screen Recording

Easily record your team’s customer interactions on any channel while maintaining compliance with the latest regulations.

Key benefits

  • Supervisors can easily find any recording with our simple and intuitive user interface.
  • Record, pause/resume and redact portions of customer interactions to meet compliance.
  • Protect access to recordings with authorized supervisor playback and secure FTP downloads.
  • View multiple live desktops in a single window to monitor multiple agents at once.
  • Supervisors can easily find any recording with our simple and intuitive user interface.
  • Record, pause/resume and redact portions of customer interactions to meet compliance.
  • Protect access to recordings with authorized supervisor playback and secure FTP downloads.
  • View multiple live desktops in a single window to monitor multiple agents at once.

Learn more about Call & Screen Recording

Spend more time coaching

Our easy-to-search interface means you can spend more time developing your team and less time trying to find the right recording.

  • Focus less on technology and more on employee development by eliminating excessive effort spent searching for recordings
  • Increase agent compliance, availability, and proficiency with added visibility into their desktop activities and any efficiency gaps

Spend more time coaching

Our easy-to-search interface means you can spend more time developing your team and less time trying to find the right recording.

  • Focus less on technology and more on employee development by eliminating excessive effort spent searching for recordings
  • Increase agent compliance, availability, and proficiency with added visibility into their desktop activities and any efficiency gaps

Adhere to regulatory compliances

All recorded data is securely captured and stored to meet the most up-to-date compliance standards.

  • Improve recording flexibility with multiple recording and storage options to meet your needs
  • Enjoy peace of mind knowing all recordings are encrypted and secure information redacted as needed, protecting customer information

Adhere to regulatory compliances

All recorded data is securely captured and stored to meet the most up-to-date compliance standards.

  • Improve recording flexibility with multiple recording and storage options to meet your needs
  • Enjoy peace of mind knowing all recordings are encrypted and secure information redacted as needed, protecting customer information

Retrieve relevant recordings easily

Recordings are indexed for fast retrieval and playback by authorized supervisors.

Retrieve relevant recordings easily

Recordings are indexed for fast retrieval and playback by authorized supervisors.

Improve visibility

Increase agent performance with better visibility into their desktop activities so you can easily identify any efficiency gaps.

  • Identify post-call efficiency opportunities by capturing screen activity during the after call work period of an interaction
  • Gain a better understanding of performance with stereo audio recording to identify and seperate agent and customer sentiment, topics, and terminology
  • Eliminate data synchronization issues and the need to install and maintain third-party ACD integrations

Improve visibility

Increase agent performance with better visibility into their desktop activities so you can easily identify any efficiency gaps.

  • Identify post-call efficiency opportunities by capturing screen activity during the after call work period of an interaction
  • Gain a better understanding of performance with stereo audio recording to identify and seperate agent and customer sentiment, topics, and terminology
  • Eliminate data synchronization issues and the need to install and maintain third-party ACD integrations

8x8 Workforce Management is part of a suite of capabilities

Contact Center

8x8 Contact Center connects to your customers on their channel of choice. Design better customer experiences with an intelligent, collaborative solution.

Other related features

CX Analytics

Quality Management

Speech Analytics

Digital Channels

Groundbreaking tool to provide visibility into customer interactions.

Deliver exceptional customer service.

Valuable insights for your call center.

Enhance customer experience with digital channels.

CX Analytics

Quality Management

Groundbreaking tool to provide visibility into customer interactions.

Deliver exceptional customer service.

Speech Analytics

Digital Channels

Valuable insights for your call center.

Enhance customer experience with digital channels.

CX Analytics

Groundbreaking tool to provide visibility into customer interactions.

Quality Management

Deliver exceptional customer service.

Speech Analytics

Valuable insights for your call center.

Digital Channels

Enhance customer experience with digital channels.

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1-866-879-8647


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