- Preview dialing is great for high-value outbound campaigns requiring preparation.
Key benefits
- Automated predictive dialing delivers a high-velocity approach to outbound calling.
- Dynamic list management ensures all dialing lists are automatically updated in real time.
- Carrier call blocking identifies numbers on the Do Not Call registry prior to dialing.
- Preview dialing is great for high-value outbound campaigns requiring preparation.
- Automated predictive dialing delivers a high-velocity approach to outbound calling.
- Dynamic list management ensures all dialing lists are automatically updated in real time.
- Carrier call blocking identifies numbers on the Do Not Call registry prior to dialing.
Learn more about 8x8 Dialer
Maximize agent performance and productivity
Rapid presentation of qualified contacts maximizes agent output of calling to increase the number of completed connections.
- Improve agent performance and productivity with rapid presentation of qualified, connected contacts
- Streamline effort with answering machine detection and best response libraries to expedite the interaction
- Enrich the conversation with context information displayed the moment the interaction starts
Maximize agent performance and productivity
Rapid presentation of qualified contacts maximizes agent output of calling to increase the number of completed connections.
- Improve agent performance and productivity with rapid presentation of qualified, connected contacts
- Streamline effort with answering machine detection and best response libraries to expedite the interaction
- Enrich the conversation with context information displayed the moment the interaction starts
Easily adjust dialing strategies
8x8 Dialer offers options to meet the requirements of any business outbound campaign.
- Maximize speed and output with dynamic, automated campaign list management
- Define the dialing strategy that works for your contact center with preview or predicitive (auto) dialing capabiltiies
Easily adjust dialing strategies
8x8 Dialer offers options to meet the requirements of any business outbound campaign.
- Maximize speed and output with dynamic, automated campaign list management
- Define the dialing strategy that works for your contact center with preview or predicitive (auto) dialing capabiltiies
Maintain regulatory compliance
Safeguard against Do Not Call list regulations and Mini Miranda laws with the inclusion of speech analytics.
- Protect your business with Carrier Call Blocking to identify and block numbers on the Do Not Call List
- Inspire confidence from your customers with a fully compliant auto dialer
Maintain regulatory compliance
Safeguard against Do Not Call list regulations and Mini Miranda laws with the inclusion of speech analytics.
- Protect your business with Carrier Call Blocking to identify and block numbers on the Do Not Call List
- Inspire confidence from your customers with a fully compliant auto dialer
Minimize administrative effort
With robust reporting and analytics, paired with an intuitive dialer management portal, it’s easy to understand performance and make the necessary adjustments to maximize output.
- Quickly understand how many answering machines were detected, the number of out of service numbers, and the volume of calls blocked due to TCPA/CCB
- Easily identify trends and opportunities with out-of-the-box and customizable reports and dashbaords
Minimize administrative effort
With robust reporting and analytics, paired with an intuitive dialer management portal, it’s easy to understand performance and make the necessary adjustments to maximize output.
- Quickly understand how many answering machines were detected, the number of out of service numbers, and the volume of calls blocked due to TCPA/CCB
- Easily identify trends and opportunities with out-of-the-box and customizable reports and dashbaords
8x8 Dialer is part of a full suite of capabilities
Contact Center
8x8 Contact Center connects to your customers on their channel of choice. Design better customer experiences with an intelligent, collaborative solution.
Other related features
CX Analytics
Quality Management
Speech Analytics
Digital Channels
Groundbreaking tool to provide visibility into customer interactions.
Deliver exceptional customer service.
Valuable insights for your call center.
Enhance customer experience with digital channels.
CX Analytics
Quality Management
Groundbreaking tool to provide visibility into customer interactions.
Deliver exceptional customer service.
Speech Analytics
Digital Channels
Valuable insights for your call center.
Enhance customer experience with digital channels.