8x8 Auto Dialer

8x8 Auto Dialer is an automated dialing solution that improves connection rates, increases completed call volume, and accelerates campaign list handling.

Key benefits

  • Improve agent performance and productivity with rapid presentation of qualified, connected calls.
  • Ensure timely responses and actively manage agent answering processes to meet business objectives.
  • Increase revenue with dynamic list management and effective agent utilization.
  • Support Do Not Call regulations and provide the tools to support compliance efficiently and effectively.
  • Improve agent performance and productivity with rapid presentation of qualified, connected calls.
  • Ensure timely responses and actively manage agent answering processes to meet business objectives.
  • Increase revenue with dynamic list management and effective agent utilization.
  • Support Do Not Call regulations and provide the tools to support compliance efficiently and effectively.

Learn more about 8x8 Automated Dialing

Maximize agent performance and productivity

8x8 Auto Dialer offers a range of options to amplify proactive communications by making how you connect with your customers more effective. Leverage advanced automation with preview, progressive, and predictive dialing modes that improve campaign performance and maximize agent productivity. Empower your sales and support teams to connect with prospects and customers more productively while boosting conversion rates as well as customer satisfaction.

Spend less time dialing, make better connections

8x8 Automated Dialing helps you better utilize agent or sales reps’ time. Simplified list management, quicker identification of failed connections, and more efficient dialing capabilities accelerate outbound campaigns so you can ignite proactive communications.

Automated Dialing software features include:

  • Integrated Carrier Call Blocking in the US, and TPS/TCPS DNC list support in the UK to identify numbers on the Do Not Call lists prior to connection
  • Patented Answering Machine Detection (AMD) uniquely identifies answering machines without using any analog measurements eliminating false positives
  • Automatic line enablement to remove manual call handling requirements for available agents
  • Persistent Connection ensures the agent media path is always connected to allow for an immediate and seamless connection to customers during outbound campaigns
  • Active real time list management for higher connection rates and increased campaign results