Chat Apps API

Increase customer engagement and marketing impact by including images and video in WhatsApp, Viber, Google RCS, WeChat, LINE, Zalo, and Facebook Messenger messages— all through one API.

Key benefits

  • Increase conversions with support of rich content such as photos, videos and files.
  • Ensure messages are delivered using orchestration rules to find a channel that works.
  • Stay updated on marketing effectiveness with constant visibility provided through detailed reports.
  • Integrate Chat Apps into support and CRM applications such as Zendesk and Salesforce.
  • Increase conversions with support of rich content such as photos, videos and files.
  • Ensure messages are delivered using orchestration rules to find a channel that works.
  • Stay updated on marketing effectiveness with constant visibility provided through detailed reports.
  • Integrate Chat Apps into support and CRM applications such as Zendesk and Salesforce.

Enhance customer engagement with the Chat Apps API

One API connects to multiple channels

Reach customers across many channels (e.g. WhatsApp, Viber, Google RCS, WeChat, LINE, Zalo, Facebook Messenger, SMS) through just one API. The 8x8 Chat Apps API manages the complexity of all those applications for you. It even includes support for complex use cases such as chatbot integration.

One API connects to multiple channels

Reach customers across many channels (e.g. WhatsApp, Viber, Google RCS, WeChat, LINE, Zalo, Facebook Messenger, SMS) through just one API. The 8x8 Chat Apps API manages the complexity of all those applications for you. It even includes support for complex use cases such as chatbot integration.

Enrich the conversation, increase engagement

SMS is great for delivering alerts or notifications, but a picture is worth 1,000 words. That’s much more than 160 characters in an SMS. Using the 8x8 Chat App API, customers can interact with you in a more natural, interactive way that uses images, videos and files to enrich the discussion and increase engagement.

Enrich the conversation, increase engagement

SMS is great for delivering alerts or notifications, but a picture is worth 1,000 words. That’s much more than 160 characters in an SMS. Using the 8x8 Chat App API, customers can interact with you in a more natural, interactive way that uses images, videos and files to enrich the discussion and increase engagement.

Download the 8x8 Chat Apps Datasheet

Learn more about how you can reach customers through 7 channels with just one API. Fall back to SMS backed by 130+ carriers in 190 countries.

Download the 8x8 Chat Apps Datasheet

Learn more about how you can reach customers through 7 channels with just one API. Fall back to SMS backed by 130+ carriers in 190 countries.

Open Lab

Open the possibilities. 8x8 developer community Open Lab gives access to the latest reserch, lab features and APIs.

Open Lab

Open the possibilities. 8x8 developer community Open Lab gives access to the latest reserch, lab features and APIs.

Learn more about APIs

APIs

Whether delivering proactive notifications, increasing customer engagement or adding levels of security, there’s an 8x8 API to make it easy.

Other related features

SMS

Video Interaction

Voice

Intelligent IVR

Reliably reach customers anywhere with notifications, one-time passwords, reminders and alerts.

Send an SMS and enable live support with the click of a link.

Deliver tailored text-to-speech messages at scale using the Voice API.

Automate and accelerate responsiveness with natural language processing that powers the self-service experience.

SMS

Video Interaction

Reliably reach customers anywhere with notifications, one-time passwords, reminders and alerts.

Send an SMS and enable live support with the click of a link.

Voice

Intelligent IVR

Deliver tailored text-to-speech messages at scale using the Voice API.

Automate and accelerate responsiveness with natural language processing that powers the self-service experience.

SMS

Reliably reach customers anywhere with notifications, one-time passwords, reminders and alerts.

Video Interaction

Send an SMS and enable live support with the click of a link.

Voice

Deliver tailored text-to-speech messages at scale using the Voice API.

Intelligent IVR

Automate and accelerate responsiveness with natural language processing that powers the self-service experience.

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