Chat Apps API

Increase customer engagement and marketing impact by including images and video in WhatsApp, Viber, LINE, Zalo, KakaoTalk, and Facebook Messenger messages— all through one API.

Key benefits

  • Increase conversions with support of rich content such as photos, videos and files.
  • Ensure messages are delivered using orchestration rules to find a channel that works.
  • Stay updated on marketing effectiveness with constant visibility provided through detailed reports.
  • Integrate Chat Apps into support and CRM applications such as Zendesk and Salesforce.
  • Increase conversions with support of rich content such as photos, videos and files.
  • Ensure messages are delivered using orchestration rules to find a channel that works.
  • Stay updated on marketing effectiveness with constant visibility provided through detailed reports.
  • Integrate Chat Apps into support and CRM applications such as Zendesk and Salesforce.

Enhance customer engagement with the Chat Apps API

One API connects to multiple channels

Reach customers across many channels (e.g. WhatsApp, Viber, LINE, Zalo, Facebook Messenger, KakaoTalk, SMS) through just one API. The 8x8 Chat Apps API manages the complexity of all those applications for you. It even includes support for complex use cases such as chatbot integration.

One API connects to multiple channels

Reach customers across many channels (e.g. WhatsApp, Viber, LINE, Zalo, Facebook Messenger, KakaoTalk, SMS) through just one API. The 8x8 Chat Apps API manages the complexity of all those applications for you. It even includes support for complex use cases such as chatbot integration.

Enrich the conversation, increase engagement

SMS is great for delivering alerts or notifications, but a picture is worth 1,000 words. That’s much more than 160 characters in an SMS. Using the 8x8 Chat App API, customers can interact with you in a more natural, interactive way that uses images, videos and files to enrich the discussion and increase engagement.

Enrich the conversation, increase engagement

SMS is great for delivering alerts or notifications, but a picture is worth 1,000 words. That’s much more than 160 characters in an SMS. Using the 8x8 Chat App API, customers can interact with you in a more natural, interactive way that uses images, videos and files to enrich the discussion and increase engagement.

Download the 8x8 Chat Apps Datasheet

Learn more about how you can reach customers through 7 channels with just one API. Fall back to SMS backed by 160+ carriers in all countries.

Download the 8x8 Chat Apps Datasheet

Learn more about how you can reach customers through 7 channels with just one API. Fall back to SMS backed by 160+ carriers in all countries.

Increase agent productivity through integrations to your existing CRM

Seamlessly engage no matter what chat app the customer is using. Integrations include Salesforce, Zendesk and Freshdesk. All of the customer interactions are logged in your system to ensure a single view of customer conversations. Watch a video to see how to integrate WhatsApp and Salesforce using 8x8.

Increase agent productivity through integrations to your existing CRM

Seamlessly engage no matter what chat app the customer is using. Integrations include Salesforce, Zendesk and Freshdesk. All of the customer interactions are logged in your system to ensure a single view of customer conversations. Watch a video to see how to integrate WhatsApp and Salesforce using 8x8.

Open Lab

Open the possibilities. 8x8 developer community Open Lab gives access to the latest reserch, lab features and APIs.

Open Lab

Open the possibilities. 8x8 developer community Open Lab gives access to the latest reserch, lab features and APIs.

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