- Monitors call quality in real-time to isolate problems for WebRTC applications.
Key benefits
- Deliver insights that drive application adoption through AI-driven monitoring and analytics.
- Analyze large volumes of WebRTC communications data automatically reducing the time IT staff spend manually identifying issues.
- Reduce downtime with proactive call quality score notifications.
- Monitors call quality in real-time to isolate problems for WebRTC applications.
- Deliver insights that drive application adoption through AI-driven monitoring and analytics.
- Analyze large volumes of WebRTC communications data automatically reducing the time IT staff spend manually identifying issues.
- Reduce downtime with proactive call quality score notifications.
Call quality performance monitoring that enables better communications
Call Quality and Monitoring
Detect, troubleshoot, and identify the root cause of quality issues.
Receive automatic AI-driven notifications to proactively identify the root cause of quality issues, eliminating costly manual data analysis, and accelerating the time-to-resolution.
Call Quality and Monitoring
Detect, troubleshoot, and identify the root cause of quality issues.
Receive automatic AI-driven notifications to proactively identify the root cause of quality issues, eliminating costly manual data analysis, and accelerating the time-to-resolution.
Better video meetings for everyone
8x8 Meet analytics powered by callstats.io. We collect over 500 metrics from each meeting endpoint to provide you with an aggregated dashboard showing user adoption and a view of audio and video quality performance.
Better video meetings for everyone
8x8 Meet analytics powered by callstats.io. We collect over 500 metrics from each meeting endpoint to provide you with an aggregated dashboard showing user adoption and a view of audio and video quality performance.
Provide exceptional customer service. From anywhere
Remote call centers, BPOs, and agents working from home often connect to poorly performing networks. When your agents are affected by call quality issues, not only does it reduce their productivity, it will also affect your overall customer service levels.
Deploy callstats for your call center to proactively route calls to agents with the best network for each transaction.
Provide exceptional customer service. From anywhere
Remote call centers, BPOs, and agents working from home often connect to poorly performing networks. When your agents are affected by call quality issues, not only does it reduce their productivity, it will also affect your overall customer service levels.
Deploy callstats for your call center to proactively route calls to agents with the best network for each transaction.
3 Reasons to Deploy Unbiased Performance Monitoring
91% of customers say poor audio quality would negatively impact their perception of your company. Is it time to review your call quality reporting?
3 Reasons to Deploy Unbiased Performance Monitoring
91% of customers say poor audio quality would negatively impact their perception of your company. Is it time to review your call quality reporting?
Case study
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APIs
Whether delivering proactive notifications, increasing customer engagement or adding levels of security, there’s an 8x8 API to make it easy.
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Reliably reach customers anywhere with notifications, one-time passwords, reminders and alerts.
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Deliver tailored text-to-speech messages at scale using the Voice API.
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