- Monitors call quality in real-time to isolate problems for WebRTC based applications.
Key benefits
- Deliver insights that drive application adoption through AI-driven monitoring and analytics.
- Analyze large volumes of WebRTC communications data automatically reducing the time IT staff spend manually identifying issues.
- Reduce downtime with proactive call quality score notifications.
- Monitors call quality in real-time to isolate problems for WebRTC based applications.
- Deliver insights that drive application adoption through AI-driven monitoring and analytics.
- Analyze large volumes of WebRTC communications data automatically reducing the time IT staff spend manually identifying issues.
- Reduce downtime with proactive call quality score notifications.
Call quality performance monitoring that enables better communications
Call Quality and Monitoring
Detect, troubleshoot, and identify the route cause of quality issues.
Monitoring and analysis solutions that use AI to automatically identify the root cause of trouble, eliminating costly manual data analysis, and accelerating time-to-resolutions.
Call Quality and Monitoring
Detect, troubleshoot, and identify the route cause of quality issues.
Monitoring and analysis solutions that use AI to automatically identify the root cause of trouble, eliminating costly manual data analysis, and accelerating time-to-resolutions.
Better video meetings for everyone
We collect over 500 metrics every few seconds from each endpoint in a 8x8 Video Meeting session. Our dashboard aggregates the data and provides an at-a-glance view of service health.
Better video meetings for everyone
We collect over 500 metrics every few seconds from each endpoint in a 8x8 Video Meeting session. Our dashboard aggregates the data and provides an at-a-glance view of service health.
Provide exceptional customer service. From anywhere
Remote call centers, BPOs, and agents working from home may connect to poorly performing networks. When an agent is affected by call quality issues, not only does it reduce his/her productivity, it will also affect your overall customer service levels.
Deploy callstats.io for your call center
Provide exceptional customer service. From anywhere
Remote call centers, BPOs, and agents working from home may connect to poorly performing networks. When an agent is affected by call quality issues, not only does it reduce his/her productivity, it will also affect your overall customer service levels.
Deploy callstats.io for your call center
Leading software and service firm improve agent productivity with callstats.io
To deliver on its customer-focused mission, the company employs over 10,000 contact center agents across multiple office locations as well as work-from home arrangements.
Leading software and service firm improve agent productivity with callstats.io
To deliver on its customer-focused mission, the company employs over 10,000 contact center agents across multiple office locations as well as work-from home arrangements.
Learn more about APIs
APIs
Whether delivering proactive notifications, increasing customer engagement or adding levels of security, there’s an 8x8 API to make it easy.
Other related features
SMS
Video Interaction
Voice
Intelligent IVR
Reliably reach customers anywhere with notifications, one-time passwords, reminders and alerts.
Send an SMS and enable live support with the click of a link.
Deliver tailored text-to-speech messages at scale using the Voice API.
Automate and accelerate responsiveness with natural language processing that powers the self-service experience.
SMS
Video Interaction
Reliably reach customers anywhere with notifications, one-time passwords, reminders and alerts.
Send an SMS and enable live support with the click of a link.
Voice
Intelligent IVR
Deliver tailored text-to-speech messages at scale using the Voice API.
Automate and accelerate responsiveness with natural language processing that powers the self-service experience.