Use Case
Agentic CX: Where AI and Humans Team Up
Agentic CX isn’t just technology. It’s a smarter, more human way to deliver better outcomes. By combining automation with real-time agent guidance, 8x8 turns every interaction into something faster, more fluid, and more meaningful.
Why Traditional AI Falls Short
Most AI speeds up replies but not resolutions. Customers repeat themselves, agents dig for context, and the experience breaks down. Agentic CX makes AI part of the workflow—not an add-on—so conversations stay connected and meaningful from start to finish.
How 8x8 Makes it Work
8x8 blends customer-facing automation with intelligent agent support to deliver outcomes that matter. It helps customers self-serve confidently, equips agents with real-time guidance, and gives leaders visibility to optimize customer experience.
With Agentic CX, you can:
- Resolve faster: Blend self-service and live assistance without friction.
- Empower agents: Offer real-time guidance, insights, and next-best actions.
- Operate smarter: Use orchestration and analytics to lower costs and improve satisfaction.
Intelligent Solutions That Evolve With You
Conversational AI
Intelligent Customer Assistant resolves issues, escalates smartly, and keeps context intact.
Intelligent Directory
Natural language routing that eliminates IVR friction and gets customers to the right place fast.
Agent Assist
AI-powered guidance that helps agents act faster, stay focused, and deliver better service.
Ready to make AI actually useful?
See how 8x8 Agentic CX delivers measurable impact with AI that acts—not just answers.
Proof in Action
Improved efficiency and customer satisfaction through automation.