All of your customer conversations in one place
Simplify your customer service stream by unifying every chat app conversation into a single interface.
Customer conversations made simplelink to this section
- Get seamless, plug-and-play support for all your chat app channels
- Easily visualize, assign and reply to your customers
- Increase support efficiency and customer satisfaction
Communicate with your customers on their favorite chat platform
Get started instantly
To use our chat platform, simply add Chat-Apps channels and 2-Way SMS numbers — No coding/ integrations required.
Get closer to customers
8x8 Converse lets you talk to your customers, wherever they are, on whatever app they choose.
Scales with you
Quickly add every chat app you use today — and each one you add in the future.
Chat smarter
Assign conversations to agents, track conversation status, and monitor agent performance.
Most insurance companies have struggled with the delivery of service to this audience. So what we have delivered here with 8x8 is a real game changer. And the solution is so flexible - it will enable us to integrate other messaging platforms that are used in other parts of the world, like Viber or Zalo.
Conversations at a glance
- Access customer conversations from a single view
- Segment conversations across multiple chat apps
- View full chat history before responding to customers
- Assign agents
- Monitor queues
- Analyze response times
Engaging interactions
View any discussion history, get insights from other agents, respond to customers with rich content, and check if a message has been delivered or read.
Empower support agents
Seamlessly move from one customer conversation to the next by changing ticket statuses and adding an internal note for the next agent on duty.
Personalize customer profiles
Futureproof customer support experience by editing customer profiles, add customer notes to recognise VIP customers and users.
Alternative integrations
Give your customers the best support possible
Process control
Ticket assignment based on agent availability.
Advanced analytics
View previous logs, and open/closed conversations.
Simple navigation
Toggle between the different ticket statuses with a click.
Customer care
Previous conversations, customers notes, and tags all available on customer profiles.
Easy user management
Let admins re-assign tickets, create agents, and merge contacts.
Agent tracking
Filter tickets assigned to each agent and track customers’ average wait time.
Explore other embeddable communications
Voice API/SDK
Provide better privacy with Call Masking, generate interactive app to app calls, text-to-speech (TTS) phone calls and give your applications a voice.
Chat apps
Programmatically send richer messages and content to users of major chat apps (Eg. WhatsApp Business).
Video interaction
From consultations to insurance claims to customer support, our Video Interaction API lets you be there, even when you can’t.
8x8 Connect
8x8 Connect is an all-in-one business communication platform which is used by knowledge-driven business to manage omni channel campaigns, send text or voice messages, and get real-time reports and analytics
Jitsi as a Service
An enterprise-ready video meeting platform that allows developers, organizations and businesses to easily build and deploy video solutions.