Advanced Queue Management for 8x8 Engage
Customer Engagement on Your Terms
Stay ahead of shifting demand with smart, real-time queue orchestration — without added overhead or complexity. Empower every customer-facing team with the visibility and flexibility they need to respond faster, adapt on the fly, and deliver seamless support at scale. No silos. No extra layers. Just smarter engagement, on your terms.
Flexible control, frontline confidence.
Give your teams the power to act in real time — joining or leaving queues, redirecting interactions, and adjusting flow to match shifting priorities. Whether facing a sudden spike or an unexpected lull, teams can flex instantly without disrupting the experience. And with seamless overflow between Engage and Contact Center queues, you orchestrate the full journey end-to-end, ensuring every interaction is handled smoothly, no matter where it starts.
Clarity without complexity.
No more guessing games. Get instant visibility into queue performance, user availability, and customer wait times all in one place. With live alerts and embedded intelligence, your teams can prioritize with confidence and respond before SLAs are at risk.
Purpose-built for proactive teams.
Advanced Queue Management isn’t about managing call volume, it’s about managing customer trust. By enabling smarter decisions, faster responses, and total visibility, your teams can create standout experiences that earn loyalty at every step.
What's on the inside matters. Take a peek.
Purposeful Design. Powerful CX.
Product Features Built for Customer Success
Real-time queue visibility — know what’s happening, instantly.
Stay a step ahead with instant visibility into queue activity, so you can act before problems escalate.
Dynamic queue participation — flex your teams in the moment.
Give teams the agility to respond to shifting demand—no delays, no manager intervention required
Intelligent call management — prioritize what matters most.
Route smarter and respond faster by giving teams the tools to prioritize calls and follow up proactively.
Search, filter & sort queues — simplify complex workflows.
Manage queues at scale with powerful tools that help you find what matters—fast.
Delayed calls indicator — full transparency during peak loads.
Know exactly why calls are delayed and where help is needed at a glance.
Pause queues while active — protect the pace.
Prevent burnout and maintain service quality by letting users pause without stepping away.
Availability management made simple — total control, one click.
Let users manage their availability in real time, so expectations stay aligned and queues stay balanced.
Secure, integrated, and compliant — built for enterprise standards.
Stay secure, compliant, and connected with embedded AI, CRM data, and certified protections built-in.
A product portfolio to supercharge your CX.
From superior contact center solutions to unified communications and no-code APIs, our products solve even your most complex communication challenges.
Contact Center
8x8® Contact Center™ powers up agents with AI to simplify contact center operations and delight customers.
Unified Communications
8x8 Work® connects teams and customers globally with an AI-enabled communications suite.
Communications APIs
8x8 no-code CPaaS connects you to customers on the channels they want from one platform.
CX Beyond the Contact Center
8x8 Engage™ empowers all customer-facing teams to stay connected and support customers with ease.
8x8 for Microsoft Teams**
Amplify your Microsoft Teams with 8x8 communication capabilities and contact center integrations.
Integrate seamlessly.
Easily connect with popular CX, business, and CRM apps to reach new levels of productivity without added complexity.
Secure and compliant.
Up-to-date with regulations and verified through third-party certifications—for your peace of mind.
Stay in the loop. See what's new.
8x8 is recognized as a leader in the 2024 Gartner Magic Quadrant for CCaaS. Discover why businesses trust 8x8 for unified communications. Try a demo today!
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