“Simplified CX in Action” webinar
How Walsall Housing Group Boosted Productivity and Delivered Faster Service
Juggling multiple systems and teams can slow down service and frustrate customers.
In this on-demand webinar, Walsall Housing Group shares how they cut through complexity by unifying Microsoft Teams Voice, UC, and Contact Center, giving more teams the tools to deliver fast, consistent support.
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WHG turned complexity into clarity with 8x8.
Hear directly from Celia Warrender, Head of Digital, and Rob Clews, Customer Services Operations Manager at WHG, as they break down how their teams reimagined service delivery beyond the traditional contact center model.
Watch now and learn how WHG:
- Unified Teams Voice, UC, and Contact Center to streamline service.
- Empowered more teams to support customers without increasing headcount.
- Leveraged AI tools to boost speed, satisfaction, and reliability.
You’ll also see how 8x8 supported them as a strategic co-pilot throughout the journey—not just as a technology vendor.
