From overwhelmed to empowered:
Why AI-driven agent assist is every contact center’s secret weapon
In today’s contact centers, rising interaction volumes and agent turnover are pushing teams to the brink. While many AI tools promise relief, few deliver real impact when and where it matters most. What teams need is real-time support, with contextual awareness, that fits seamlessly into their workflow.
In this on-demand webinar, our speakers reveal how top organizations are fighting burnout with automation and AI-powered guidance. See how 8x8 Smart Assist with Creovai is improving performance while making agents’ lives easier.
Smarter agents. Faster resolutions. Better CX.
Real-time guidance and intelligent workflows are changing the game for frontline teams—empowering them to navigate complexity and deliver better outcomes.
From faster onboarding to more accurate resolutions, see how 8x8 Smart Assist with Creovai helps agents reduce stress, boost confidence, and improve CX from day one.
This is not a product pitch. It’s an inside look at how leading contact centers are using AI to transform chaos into confidence.
Speakers
Simon Black
COO, Creovai
Jonathan Mckenzie
Sr. Contact Center Product Manager, 8x8
Smarter conversations. Simpler stacks. Stronger results.
The “Smarter Conversations” webinar series reveals how leading organizations are unifying UC and CC to regain control, boost velocity, and drive smarter outcomes with AI-powered platforms. Join us and start simplifying for impact.
