Nalini Anathamurthy

Nalini Anathamurthy

Nalini Ananthamurthy is a technical writer at 8x8. She is an expert on 8x8 Virtual Contact Center and its full range of features.

Articles by: Nalini Anathamurthy

Does Your Call Center Software Show You These Critical Metrics EVERYWHERE?

You can’t manage what you don’t know. And for companies who want to boost their image and sales with a reputation for great customer service, knowing and managing the real-time metrics of contact center operations is crucial to keeping customers satisfied. When customers reach out to an agent, they want assistance NOW. That’s why smart […]

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How to Use 8x8 Hosted Call Center Software to Help Callers Reach a Human

Have you ever been on a call trying to reach a live agent but ended up getting dumped into voicemail instead? After waiting and patiently pressing buttons to speak to a real carbon-based life form, being sent to an underqualified agent or dropped into voicemail irritates even the most saintly of customers. And if your […]

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Flip Calls from Desk Phone to Smartphone with 8x8 Business Phone Service

You’re on a call on your 8x8 desk phone with an important prospect, but you need to leave NOW to get to a can’t-miss in-person meeting across town. If it were on your smartphone, you could hit the road and take the call on your way, but you don’t want to risk losing the prospect […]

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Virtual Contact Center Embeds Images in Chat for a Great Customer Experience

A picture is worth a thousand words, and in a call center, saves a lot of time, too. Consider real estate agents who handle inquiries from prospective home buyers. Providing timely information is critical to closing real estate deals. So 8x8 Virtual Contact Center now lets agents embed documents—such as a location map, a floor plan, […]

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Virtual Contact Center Shortcuts Can Improve Agent Productivity

Virtual Contact Center Feature Tip: Improve Contact Center Agents’ Productivity with Shortcuts In a contact center environment, agents are constantly monitored for their efficiency in processing calls. When it comes to achieving good performance metrics, saving just a few seconds on every call can really improve an agent’s stats. For example, during a call, agents […]

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