John Sun

John Sun

John Sun handles analyst relations and public relations at 8x8. He has extensive corporate communications experience and prior to 8x8 worked at Seagate Technology. He holds a Bachelor of Arts degree from Columbia University.

Articles by: John Sun

8x8 Quality Management Recognized As One of the Best Customer Service Solutions

It’s simple: the better you understand your contact center employees, the better you can train them to provide top-of-the-line customer experiences. This week, 8x8 is honored to be named a finalist for Best Customer Service Solution in the 2017 SIIA CODiE awards, which is comprised of the industry’s top products and services in business technology. […]

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Kicking off Spring with a Victory or Two (…or Three)

2017 has been a whirlwind so far at 8x8, to say the least. We announced the world’s first Communications Cloud, our acquisition of Sameroom, the launch of our new contact center solution for teams, ContactNow, and the general availability of our new 8x8 Virtual Contact Center Editions and implementation packages. We’re thrilled to see momentum […]

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8x8 Podcast: The Next Evolution in Enterprise Communications

The enterprise communications industry is in the spotlight with lots of recent news and continued innovation. We took this opportunity to sit down with Bryan Martin, Chairman of the Board and Chief Technology Officer at 8x8 to talk about his perspective on the industry and what’s in store for the future of enterprise communications. Martin […]

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8x8 Podcast: Future of Work… With Jacob Morgan

Hot off the press, today we released a new Future of Work study that highlights how Generation Z, which will enter the workforce in earnest in 2017 will change the workplace, especially as it relates to business communications. The study finds that Gen Z will bring balance to the workforce and that Gen Z preferences […]

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8x8 Podcast: Talking Customer Experience & Contact Center Trends with Nancy Jamison, Frost & Sullivan

Subscribe to the 8x8 Podcast on iTunes. Recently, we chatted with Nancy Jamison, Principal Analyst at Frost & Sullivan about customer experience and contact center trends. We discussed the move to cloud, millennials driving the increased trend to remote working, multi-channel and more.   Nancy Jamison is Principal Analyst, Frost & Sullivan and covers all things customer […]

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