X6 Learning Path

About this path

Suggested training for the X6 Series includes 24 units: Virtual Office Administrator, Virtual Contact Center Administrator, and a few intermediate courses of your choice. Take your learning to the next level with the Advanced Topics and Troubleshooting courses. Asides from administrator courses, we offer additional courses and resources for your end users. To see how many units you have, use our training units calculator side-by-side.

Foundational Administrator Courses

Virtual Office Administrator


Hands-on instructor-led workshop delivered virtually, plus self-paced modules.

Units: 8

Virtual Office Administrator eLearning


Self-paced, interactive eLearning for administrators.

Units: 6

Virtual Contact Center Administrator


Hands-on instructor-led workshop delivered virtually, plus self-paced modules.

Units: 12

Intermediate Administrator Courses

Virtual Office Analytics


Self-paced eLearning for anyone who needs reporting functions.

Units: 2

Virtual Office Sandbox


Virtual, facilitated practice in a Virtual Office environment.

Units: 5

Quality Management & Speech Analytics


Self-paced eLearning for admins, managers, and supervisors.

Units: 2

Post-Call Survey


Self-paced eLearning for admins, supervisors, and managers.

Units: 1

Advance Administrator Courses

Virtual Office Adv. Topics & Troubleshooting


Virtual, instructor-led training with practice solving common problems.

Units: 15

Virtual Contact Center Adv. Topics & Troubleshooting


Virtual, instructor-led training with practice solving common problems.

Units: 13

End User Courses

Virtual Office Adoption Kit


Licensed end-user eLearning plus rollout tools for the project manager.

Units: 6

Virtual Contact Center Onsite Training


Classroom training for agents and supervisors, delivered onsite.

Units: 28

Free Online Training


Video demos and simulations, available 24/7 on the web.

Free

Virtual Office Remote Sessions


Instructor-led product demos for end users, delivered via web conference.

Units: 5

Virtual Contact Center Remote Sessions


Instructor-led product demos for end users, delivered via web conference.

Units: 5

Virtual Office Onsite Training


Classroom training for end users, delivered onsite.

Units: 28

Virtual Contact Center Adoption Kit


Licensed end-user eLearning plus rollout tools for the project manager.

Units: 6

Ready to begin? View our class calendar and enroll in a class!

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