Learn from 8x8 Experts

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Our comprehensive suite of courses combine instructor-led virtual classes with bonus eLearning modules and multi-day workshops. Fees vary. To see how many units you have, use our training units calculator side-by-side.

Foundational Administrator Courses

Virtual Office Administrator


Virtual instructor-led course with hands-on activities and discussions.

Units: 8

Virtual Office Administrator eLearning


Self-paced eLearning for admins with practice activities.

Units: 6

Virtual Contact Center Administrator


Virtual hands-on instructor-led workshop, plus self-paced modules.

Units: 12

ContactNow Administrator


Virtual hands-on instructor-led workshop, plus self-paced modules.

Units: 6

Intermediate Administrator Courses

Virtual Office Analytics


Self-paced eLearning for anyone who needs reporting functions.

Units: 2

Virtual Office Sandbox


Virtual hands-on instructor-led workshop, plus self-paced modules.

Units: 5

Quality Management & Speech Analytics


Self-paced eLearning for admins, managers, and supervisors.

Units: 2

Post-Call Survey


Self-paced eLearning for admins, supervisors, and managers.

Units: 1

Advanced Administrator Courses

Virtual Office Adv. Topics & Troubleshooting


Virtual, instructor-led training with practice solving common problems.

Units: 15

Virtual Contact Center Adv. Topics & Troubleshooting


Virtual, instructor-led training with practice solving common problems.

Units: 13

Virtual Office Support Process


Discover how to perform Tier 1 support of an 8x8 Virtual Office solution.

Units: 7

Virtual Contact Center Support Process


Discover how to perform Tier 1 support of an 8x8 Virtual Contact Center solution.

Units: 7

Virtual Office Deployment Process


Learn the deployment process and methodology to deploy an 8x8 Virtual Office solution.

Units: 8

Virtual Contact Center Deployment Process


Learn the deployment process and methodology to deploy an 8x8 Virtual Contact Center solution.

Units: 8

End User Courses

Virtual Office Adoption Kit


Licensed end-user eLearning plus rollout tools for the project manager.

Units: 6

Virtual Contact Center Onsite Training


Classroom training for agents and supervisors, delivered onsite.

Units: 28

ContactNow Onsite Training


Classroom training for agents and supervisors, delivered onsite.

Units: 28

Virtual Office Remote Sessions


Instructor-led product demos for end users, delivered via web conference.

Units: 5

Virtual Contact Center Remote Sessions


Instructor-led product demos for end users, delivered via web conference.

Units: 5

ContactNow Remote Sessions


Instructor-led product demos for end users, delivered via web conference.

Units: 5

Virtual Office Onsite Training


Classroom training for end users, delivered onsite.

Units: 28

Virtual Contact Center Adoption Kit


Licensed end-user eLearning plus rollout tools for the project manager.

Units: 6

ContactNow Adoption Kit


Licensed end-user eLearning plus rollout tools for the project manager.

Units: 6

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