About 8x8 Certification

Learn Valuable UCAAS skills

Increase return on investment

Build proficiency in 8x8 solutions

Master troubleshooting fundamentals

Design elegant customer solutions

Create effective implementation

Check out our certification brochure for more details or register for our exams.

BrochureExam Registration

Level 1

Administrator
Certification
Track

The Administrator Certification path covers the features, functions, and capabilities of 8x8’s X Series products. This includes 8x8’s flagship cloud-based unified communications solutions, Virtual Office and Virtual Contact Center.

Virtual Contact Center
Admin & Configuration

(Voice Channels + CRM)
VILT 8 Hours

OR

Virtual Contact Center
Admin & Configuration

(Voice Channels + CRM)
Self-Paced 2.5 Hours

Virtual Contact Center
Multi-channel

Online Self-Paced 1.5 Hours

Virtual Contact Center
Additional Features

Online Self-Paced 1.5 Hours

Administrator Certified 

Level 2

Engineer
Certification
Track

The Engineer Certification path builds on basic knowledge of 8x8 solutions with Advanced Topics and Troubleshooting Methodology. You’ll learn things such as minimum network requirements, and how to solve common issues that end users may encounter. These skills will give you the ability to support end users with basic, Tier 1 level Support. Passing the 8x8 Engineer Certification examination will validate your achievement.

Administrator Certified 

Troubleshooting Methodology
VILT 4 Hours

Engineer Certified 

Level 2

Engineer
Certification
Track

The Engineer Certification path builds on basic knowledge of 8x8 solutions with Advanced Topics and Troubleshooting Methodology. You’ll learn things such as minimum network requirements, and how to solve common issues that end users may encounter. These skills will give you the ability to support end users with basic, Tier 1 level Support. Passing the 8x8 Engineer Certification examination will validate your achievement.

Level 3

Architect
Certification
Track

The 8x8 Architect Certification path provides knowledge and skills to design, build, and implement an 8x8 voice or contact center solution. Candidates will learn site requirements and solution design best practices for a successful implementation.

Engineer Certified 

Implementation Best Practices
VILT

Building 8x8 Solutions
VILT

8x8 Architect Certification Exam
8x8 Administered Exam

Architect Certified

Ready to begin? Register for our certification workshops here!

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Check out our certification brochure for more details or register for our exams.

BrochureExam Registration

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