Get 8x8 Certified

About 8x8 Certification

8x8 Certification programs provide the skills you need to configure, deploy, and support 8x8’s Virtual Office and Virtual Contact Center.

Administrator Certified

Deployment Certified

Support Certified

Check out our certification brochure for more details or register for our exams.

Administrator Certification Tracks

To become certified, a candidate must pass the proctored Virtual Office or Virtual Contact Center Administrator Certification exam. Candidates new to 8x8 may complete an Administration and Configuration workshop and a Troubleshooting and Advanced Topics course to prepare for the exam.

Virtual Office Track

To begin complete the 8x8 Academy’s online End User Training


or

Virtual Contact Center Track

To begin complete the 8x8 Academy’s online Agent and Supervisor Training

Deployment Certification Tracks

First, achieve Admin Certification for Virtual Office or Virtual Contact Center. Then, complete the Deployment Process class (including the shadowing requirement).

Virtual Office Deployment Track

 

Virtual Contact Center Deployment Track

Support Certification Tracks

First, achieve Admin Certification for Virtual Office or Virtual Contact Center. Next, complete the Support Process class. Finally, pass the Support Certification exam for Virtual Office or Virtual Contact Center.

Virtual Office Support Track

Virtual Contact Center Support Track

Ready to begin? Register for our certification workshops here!

Benefits

  • 8x8 Academy Certification (Virtual Office or Virtual Contact Center) verifies that an individual can correctly configure, administer, and troubleshoot 8x8 product solutions.
  • 8x8 Deployment and 8x8 Support certifications build on basic and advanced technical skills, and equip the individual to deploy or support 8x8 systems, for a company or for partner customers.
  • Support Certified individuals gain access to a higher level of 8x8 Customer/Technical Support.
  • Deep product knowledge helps System Administrators manage 8x8 system.

Check out our certification brochure for more details or register for our exams.

Not sure how certification works?

What certifications does 8x8 offer? Can certification be transferred? How do I sign up for the exam?
Visit our FAQ to find out >

Want to browse our courses and schedules?

Our learning portal details all our training in one comprehensive list.
View our course catalog >

What is 8x8 Academy?

8x8 Academy is your one stop solution to your training needs.
Visit our FAQ >

Need more support help?

8x8 Support knowledge base has the answers to your questions.
Find your answers >

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