Get 8x8 Certified
About 8x8 Certification
8x8 Certification programs provide the skills you need to configure, deploy, and support 8x8’s Virtual Office and Virtual Contact Center.
Administrator Certification Tracks
To become certified, a candidate must pass the proctored Virtual Office or Virtual Contact Center Administrator Certification exam. Candidates new to 8x8 may complete an Administration and Configuration workshop and a Troubleshooting and Advanced Topics course to prepare for the exam.
Virtual Office Track
To begin complete the 8x8 Academy’s online End User Training
Virtual Contact Center Track
To begin complete the 8x8 Academy’s online Agent and Supervisor Training
Deployment Certification Tracks
First, achieve Admin Certification for Virtual Office or Virtual Contact Center. Next, complete the Deployment Process class (including the shadowing requirement). Finally, pass the Deployment Certification exam for Virtual Office or Virtual Contact Center.
Support Certification Tracks
First, achieve Admin Certification for Virtual Office or Virtual Contact Center. Next, complete the Support Process class. Finally, pass the Support Certification exam for Virtual Office or Virtual Contact Center.
Ready to begin? Register for our certification workshops here!
- 8x8 Academy Certification (Virtual Office or Virtual Contact Center) verifies that an individual can correctly configure, administer, and troubleshoot 8x8 product solutions.
- 8x8 Deployment and 8x8 Support certifications build on basic and advanced technical skills, and equip the individual to deploy or support 8x8 systems, for a company or for partner customers.
- Support Certified individuals gain access to a higher level of 8x8 Customer/Technical Support.
- Deep product knowledge helps System Administrators manage 8x8 system.
Not sure how certification works?
What certifications does 8x8 offer? Can certification be transferred? How do I sign up for the exam?
Visit our FAQ to find out >
Want to browse our courses and schedules?
Our learning portal details all our training in one comprehensive list.
View our course catalog >
What is 8x8 Academy?
8x8 Academy is your one stop solution to your training needs.
Visit our FAQ >
Need more support help?
8x8 Support knowledge base has the answers to your questions.
Find your answers >