Analytics and Artificial Intelligence

Make better decisions by using the data collected from every conversation in your company.

Make better decisions by using the data collected from every conversation in your company.

Data from every transaction

Speech analytics on 100% of calls

Automated customer service

Accelerated artificial intelligence deployment

Insights from every transaction available however you need them. A customizable user interface, scheduled reports, and enterprise APIs

Sentiment analysis from every call making it possible to spot patterns in customer behavior

Speech-based Virtual Agent gives customers new ways to interact with your business

8x8 provides insights across all your transactions and its AI models are securely trained using years of aggregate data.

Data from every transaction

Speech analytics on 100% of calls

Insights from every transaction available however you need them. A customizable user interface, scheduled reports, and enterprise APIs

Sentiment analysis from every call making it possible to spot patterns in customer behavior

Automated customer service

Accelerated artificial intelligence deployment

Speech-based Virtual Agent gives customers new ways to interact with your business

8x8 provides insights across all your transactions and its AI models are securely trained using years of aggregate data.

Data from every transaction

Insights from every transaction available however you need them. A customizable user interface, scheduled reports, and enterprise APIs

Speech analytics on 100% of calls

Sentiment analysis from every call making it possible to spot patterns in customer behavior

Automated customer service

Speech-based Virtual Agent gives customers new ways to interact with your business