Analytics and Artificial Intelligence

Make better decisions by using the data collected from every conversation in your company.

Make better decisions by using the data collected from every conversation in your company.

Data from every transaction

Speech analytics on 100% of calls

Automated customer service

Accelerated artificial intelligence deployment

Insights from every transaction available however you need them. A customizable user interface, scheduled reports, and enterprise APIs

Sentiment analysis from every call making it possible to spot patterns in customer behavior

Speech-based Virtual Agent gives customers new ways to interact with your business

8x8 provides insights across all your transactions and its AI models are securely trained using years of aggregate data.

Data from every transaction

Speech analytics on 100% of calls

Insights from every transaction available however you need them. A customizable user interface, scheduled reports, and enterprise APIs

Sentiment analysis from every call making it possible to spot patterns in customer behavior

Automated customer service

Accelerated artificial intelligence deployment

Speech-based Virtual Agent gives customers new ways to interact with your business

8x8 provides insights across all your transactions and its AI models are securely trained using years of aggregate data.

Data from every transaction

Insights from every transaction available however you need them. A customizable user interface, scheduled reports, and enterprise APIs

Speech analytics on 100% of calls

Sentiment analysis from every call making it possible to spot patterns in customer behavior

Automated customer service

Speech-based Virtual Agent gives customers new ways to interact with your business

Accelerated artificial intelligence deployment

8x8 provides insights across all your transactions and its AI models are securely trained using years of aggregate data.

Artificial Intelligence supports every interaction.

Deploying AI can be difficult, but we make it easy. 8x8 uses established models, securely trained over millions of data points to deliver AI functionality across all of your business communications.

Artificial Intelligence supports every interaction.

Deploying AI can be difficult, but we make it easy. 8x8 uses established models, securely trained over millions of data points to deliver AI functionality across all of your business communications.

The 8x8 solutions enable us to bring everything together into a single dashboard, connecting the dots between all the disparate pieces of information that we have in constant motion.
The 8x8 solutions enable us to bring everything together into a single dashboard, connecting the dots between all the disparate pieces of information that we have in constant motion.

8x8 Analytics Demo

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Analytics for 8x8 Work

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8x8 Analytics for Contact Center

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