Analytics & Artificial Intelligence
Make better decisions by using the data collected from every conversation in your company.
Data from every transaction
Insights from every transaction available however you need them. A customizable user interface, scheduled reports, and enterprise APIs
Speech analytics on 100% of calls
Sentiment analysis from every call making it possible to spot patterns in customer behavior
Automated customer service
Speech-based Virtual Agent gives customers new ways to interact with your business
Accelerated artificial intelligence deployment
8x8 provides insights across all your transactions and its AI models are securely trained using years of aggregate data.
Artificial Intelligence supports every interaction.
Deploying AI can be difficult, but we make it easy. 8x8 uses established models, securely trained over millions of data points to deliver AI functionality across all of your business communications.
The 8x8 solutions enable us to bring everything together into a single dashboard, connecting the dots between all the disparate pieces of information that we have in constant motion.