Welcome to 8x8 Video Elevation!
This landing page serves as a one-stop-shop for all things one-way video in the 8x8 Contact Center.
Ready to Try Video Elevation?
Fill out this quick survey and our team will reach out to you with next steps to get enabled.
How does it work?
You might be asking yourself: how does one-way video/video elevation work in 8x8? It's easy! 8x8 Video Elevation works by:
- Enabling an agent to send an SMS
- The customer then clicks the link within the SMS
- The agent gains access to the customer's phone camera.
- A video window opens inside the Agent Workspace desktop interface for the agent to view the issue.
General Content & Resources about 8x8 Video Elevation
Everything you need to know about how one-way video in 8x8 Contact Center works, including how 8x8 Video Elevation enables agents to take over a customer’s camera, pinpoint exact geolocation, and even take screenshots.
Discover the most common ways organizations use one-way video in the contact center to increase FCR and drive high customer loyalty.
In this blog post, we’ll delve into the benefits of incorporating video into customer service strategies and explore how it can revolutionize the way businesses interact with their customers.
Vertical-Specific Use Cases & Content
Check out this quick video on how agents can use one-way video to help customers in the assembly process of a recently purchased product.
This ebook demonstrates how Remote Fix, powered by 8x8 Video Elevation, can transform property maintenance for housing associations by reducing costs, improving contact centre efficiency and increasing tenant satisfaction.
This 2 page solution brief demonstrates the value of the solution for housing associations and the positive effects remote fix can have on the contact centre, property teams and overall operations efficiency.
6 Reasons to Embrace Remote Fix in Business Ebook In this ebook, we look at how businesses across all sectors can transform operations with Remote Fix (powered by 8x8 Video Elevation) to help reduce costs, power...
Website & Press Releases
Learn more about video elevation on our website & press releases