1. Cost savings
Switching from landline to VoIP telephony results in huge savings for your business. With traditional phone systems, you’ll typically be charged for each call. When your business makes thousands of calls every day to customers or team members around the world, costs can quickly add up.
VoIP calling is carried out over the internet and you’ll pay a monthly fee according to the service provider’s plans. Hosted PBX and UCaaS solutions also eliminate costs associated with on-premises PBX hardware and office space.
It’s also much easier and more affordable to add or remove users with a cloud-hosted solution, as there’s no copper wiring involved. Business owners can manage the phone system using an administrative portal in the cloud, so changes can be implemented in no time at all.
2. Advanced features
VoIP phone systems provide businesses access to a range of advanced features (like the ones detailed previously) to improve the calling experience. Businesses can choose which services they require and customize their VoIP system to match their exact needs.
Features like auto-attendant and call transfer can boost business operations and team productivity for companies of any shape or size. These features are built into the business VoIP service and can be accessed from a single softphone app on a desktop or mobile.
With commercial VoIP features and functionality, even small teams can operate like an enterprise business. On the flip side, the calling features can help streamline and personalize the customer experience, making large enterprises more accessible.
3. Better accessibility
Another huge benefit of a hosted VoIP system is that it offers the ability for your team members to make and receive calls from anywhere. The system is accessible via a softphone app that can be downloaded on a desktop or mobile phone.
This makes VoIP phone systems and the robust features they offer invaluable for businesses that operate with a remote workforce. Remote accessibility allows your employees to remain productive no matter where they’re working from.
With traditional systems, you have to pay a lot of money for each phone line, along with the amount of time spent on each call—not to mention wait a long time for every extension to be set up. IP phone solutions aren’t restricted in the same way, and you can easily add phones without worrying about installing new lines.
Simply use your online account to add new users to the account and ensure they download the necessary software required to use the solution.
Since hosted IP is managed in the cloud, you don’t even need a dedicated in-office team to handle calls. Hosted IP phone platforms are highly portable, so remote workers can handle calls from anywhere.
You can scale your solution as your business grows and access features like video calling and text messaging, allowing you to build a unified communications platform for your team.