Have you been won over yet?
If you’re ready to join the many businesses already using UCaaS solutions for their communication needs, then listen up. The most important thing now is to make sure you pick the right UCaaS vendor for your business needs.
So, how do you choose which UCaaS plan and provider is best?
When checking out UCaaS solutions, make sure you’re prioritizing the following essential features and functions.
1) Technical quality & reliability
Look for a service plan that offers high levels of technical quality and reliability. That means HD calling and high-quality video, along with competitive uptime guarantees. After all, you don’t want to find yourself plagued by technical difficulties down the line. Many providers will give you an indication of their service quality and most offer a service level agreement containing uptime guarantee clauses.
Next, check for those all-important integration offerings. To get the most out of your UCaaS solutions you’ll want to make sure that it integrates fully with all of your favorite business and communication apps. Look for a solution with a wide offering of compatible integrations and API support (think the likes of Google Workspace apps and others that rate well in Gartner Magic Quadrants).
Integrations augment user experience and increase the number of tools and functions that can be accessed from one place for optimum streamlined efficiency.
3) Security & compliance
Security is so important. Whatever you do, before making a purchase decision, make sure to check your chosen service provider’s security and compliance credentials. Make sure that your service provider meets your regional requirements and that company and customer data is going to be protected and safe from fraud.
Check the security credentials of your supplier. Make sure that they’re using an accredited voice platform, TLS/SRTP call encryption, and engaging with a security incident program.
8x8 keeps up with regulations and is accredited and verified by independent third-party certifications so you can stay safe, secure, and compliant at all times. As well as being HIPAA compliant, 8x8 holds a wealth of security certifications from bodies including FISMA, CPNI, the Cloud Security Alliance (CSA), GDPR, and more.
Finally, make sure that your UCaaS solution of choice allows you to mobilize analytics for data-rich insights. The best platforms come with designated dashboards and administrative features that help you create custom reports and make targeted, data-led improvements to your business strategy.
Tools like 8x8 mobilize analytics and AI to help you make better decisions by using the data collected from every conversation that takes place in your company. You’ll be able to harness data from every transaction, from speech analytics, directly from your virtual customer-service agent, and via accelerated artificial intelligence deployment, data-aggregation, and modeling.