The 3 Must-Haves on the Path to a Better Customer Journey
As customer loyalty is tested by limitless options, the need to understand and manage the customer journey has become essential to competitive differentiation.
Rethinking Retail: Pulling the Plug on Disconnected Communications
Building a customer-centric communications strategy for retail can connect the base, company headquarters, individual store locations and back-office functions. The result? A unified platform that provides many benefits across an organization while relieving customer frustrations.
The 3 Must-Haves on the Path to a Better Customer Journey
As customer loyalty is tested by limitless options, the need to understand and manage the customer journey has become essential to competitive differentiation. And far from being the domain of only large corporations – organizations of all sizes must now seek to gain insight into how customer experience is executed and ways to improve.
5 Signs Your Business Needs a Communications Upgrade
Join InfoZen's Sandeep Shilawat to learn how businesses leverage cloud communications to solve organizational challenges, plan for growth and deliver outstanding customer experiences.
Top Contact Center Challenges & How to Solve Them
Do other contact centers face the same issues you face? Attrition, collaboration and more? Strategic Contact's Lori Bocklund shares her findings and new ways to bridge the gap.
How Manufacturers Drive Business with Cloud Communications
Learn how manufacturers are leveraging cloud communications to exceed customer expectations, deliver an outstanding experience, and position themselves for future growth.
Unleash the Power of Cloud Communications
The Information Security Director at Foot Levelers shares his experience and learnings gained from moving his communications solution to the cloud.
Contact Center as a Service: A View from the Trenches
Analyst Sheila McGee Smith uncovers the real day-to-day impact on agents, supervisors and contact center managers when they move to the cloud.
Creating A New Standard For Productivity in Retail
Find out how one retailer deployed a cloud communication system in more than 90 stores in one day; how another completely redesigned their IVR with the right analytics; and how a centralized admin changed the game for another.
Contact Centers of 2020: Driving Innovation
What trends will shape the contact center over the next 3 years? Gain expert insight into driving innovation in customer experience from industry analyst Sheila McGee Smith.
How Cloud Can Streamline Business Workflow
Streamline the way you work by incorporating the cloud into your workflow and moving your communications to the cloud.
Data Everywhere But No Single View
Businesses today have a huge amount of data at their disposal, all stored in different places. How can they cost-efficiently make it work for them?
What’s Preventing You from Collaborating?
Eliminate collaboration complexity and enrich your CRMs, help desks, sales departments & more with a modern cloud-based communications platform.
Cloud Myths Busted: Facts, Fears & the Future of Comms
Don't fear the Cloud. Learn from MOBI, a mobile device management provider that transitioned all their communications to the Cloud and haven’t looked down since.
How to Make Your Cloud Transition Less Turbulent
Once bleeding edge, many mainstream businesses have gone 100% cloud. Platform Specialty Products shares what they learned in their transition to the cloud.
Frost & Sullivan Presents: How to Engage the Modern Customer
Frost & Sullivan’s Melanie Turek walks through creating an exceptional experience at every step of the customer journey.
Why are so many Contact Centers moving to the cloud?
New info shows that three quarters of companies have already adopted or plan to move to cloud contact centers. Learn why.
Increase Your Contact Center Performance
Quality Management for 8x8 Virtual Contact Center is the easy way to monitor, measure, and evaluate agent performance.
Boost sales productivity with 8x8 and Salesforce
Learn how integrating 8x8 cloud communications with Salesforce keeps representatives focused on customers rather than admin tasks.
Bizmatics Improves Customer Service Across Channels & Into New Line of Business
Learn how Bizmatics uses 8x8’s VCC to provide insight into the full customer journey to ensure that the customer experience is as positive as possible.
Communications Costs? Mobility? Scale? How Companies are Utilizing Cloud
Beach Trading Company shares how analytics-driven customer communications helped his business reduce costs and gain mobility.
UCaaS: Skipping Hybrid and Moving Directly to the Cloud
More and more businesses across all industries and of all sizes are moving to the cloud for unified communications (UC).
Quiet the Communications Riot in your IT Landscape: Case Study
With ever-changing requirements and fast-paced IT landscapes, how do you keep up with your organization's demands and streamline your communications?
Going Global with Cloud Communications
Learn which pitfalls to avoid and what to look for in a global-ready communications system.
Communicating Patient Data? 3 Things You Must Know!
Are your healthcare communications services HIPAA compliant? Here's what you need to know.
Missing the Mark: IT and Building the Collaborative Office
Employees tend to use the communications tools they like, even if they are not approved by IT. How do you build a collaborative office that users want?
8x8 with Salesforce Service Console: Enrich Every Contact With Your Customers
8x8 with NetSuite: The Performance Advantage You Expect
Keep Ahead of Customer Expectations with 8x8 & Zendesk Integration
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Learn from 8x8 experts and industry leaders how global cloud solutions from 8x8 can help your business and improve your customer service, all while saving you money and time.