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Confused about VoIP? Got questions? Get answers here.

Get Answers to the Most Common Questions

What is VoIP?

VoIP is a technology that enables voice communications over the Internet through the compression of voice into data packets that can be efficiently transmitted over data networks and then converted back into voice at the other end. Learn More >


What is Fax Over IP?

8x8 Fax Plans are real time VoIP fax services which utilize the T.38 standard Fax protocol to deliver a more reliable IP fax service. T-38 is an ITU (International Telecommunication Union) recommendation for the transfer of real-time fax communications between two terminal endpoints via an IP network. Learn More >


What is a Virtual Number?

A Virtual Phone Number is a second number that when called, rings to a primary 8x8 line. Virtual Phone Numbers can be from most area codes in the US, therby providing enormous savings to people phoning you from that selected area code. Learn More >


What is a Softphone?

A softphone is a PC-based application that allows subscribers to make and receive calls directly from their personal computers without the need for a regular phone. Learn More >


Service Tools

Useful tools to help you learn what you need to know. Learn More >


E911 Service

E911 service delivers address-specific (versus phone number-only) call-back information to public service answering points (PSAPs) whenever someone makes an emergency call. This enables emergency personnel to be dispatched to the scene even if the caller is unable to speak or if the call is suddenly disconnected. Learn More >


Number Transfer

With 8x8 VoIP Phone Services, you can request that your number be “ported” free of charge at anytime during the initial order process or even after you have become an 8x8 customer, as long as you maintain phone service for the number you want to transfer. Learn More >


Hints and Tips

Check out our Hints and Tips articles for advice on getting the most out of your 8x8 services. Learn More >

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