After numerous issues with its old analog phone system, TSI decided it was time to find a phone system with better features and simpler maintenance. It found what it was looking for in 8x8, a hosted VoIP phone system.
Old Analog Phone System Too Cumbersome
Technical Systems Integrators (TSI), a provider of electronic design automation solutions, decided to upgrade its aging analog phone system. The existing system required significant ongoing maintenance and lacked the latest telecommunications features. “Configuring our previous system was a pain,” said Chuck Reynolds, founder and principal of TSI. When the company moved its home office about two and a half years ago, it decided to take advantage of the opportunity to also invest in a new phone system.
TSI sells software, training and consulting services to companies that design and build integrated circuits and printed circuit boards. TSI is based in Maitland, Florida and also has field offices in Texas, North Carolina, Georgia and other parts of Florida.
The company wanted a phone system that could tie together its geographically-distributed offices. It was also looking for advanced features and a simpler, low maintenance system.
Switch to Virtual Office from 8x8
After researching several phone systems, TSI chose Virtual Office from 8x8, a hosted voice-over-IP (VoIP) phone system. Virtual Office is a digital service that runs over broadband IP networks instead of traditional analog phone networks. 8x8 provides each customer with their own virtual PBX, hosted in secure centralized data centers. Customers access it via high-speed Internet connections from their offices.