Plans and Features


UNIFIED COMMUNICATIONS


X2

All-in-one voice, video, and chat

Unlimited voice calling to 14 countries

HD video and audio conferencing for up to 500 active participants

SMS, MMS, and team chat

Microsoft Teams integration and more

X4

Advanced call handling and analytics

Everything in X2, plus:

Unlimited voice calling to 48 countries

8x8 Frontdesk for receptionists and operators

Supervisor analytics

Monitor, whisper, and barge


Contact Center


X6

Voice contact center

Skills-based routing, IVR, call recording CRM

Reporting & analytics, CX journey mapping

Choose from metered or unmetered call bundles

X7

Popular

One interface for voice and digital interactions

Everything in X6, plus:

Omni-channel support for social media, chat, email, SMS, and video

Co-browsing

X8

Advanced contact center with QM and interactions analytics

Everything in X7, plus:

Quality management

Speech and text analytics

8x8 Technology Partner Ecosystem

Create customized, customer-centric solutions that cater to your unique business needs. Meet and exceed your CX goals with integrations that leverage persistent data and seamlessly blend into the 8x8 XCaaS platform.

Balto logo
Engage Hub logo
Cresta logo
Cognigy logo
Verint logo
Logicdialog logo
PromptVoice logo
Syndeo logo
Assist-Me logo
Awaken logo
Microsoft Dynamics 365 logo
Microsoft Teams logo
Salesforce logo
Zendesk logo
Hubspot logo
ServiceNow logo