8x8 for Education
The 8x8 single cloud communication platform improves student engagement and welfare—from application through clearing and graduation—with better communication and collaboration tools for better educational outcomes.
Benefits of 8x8 in Education
Improve student welfare
Increase accessibility to information during clearing and course resources throughout the academic year with omnichannel and self-service environments that connect academics, students, and office teams.
Create operational efficiencies
Reduce TCO with a highly scalable, single-vendor solution for phased integrations and meeting clearing demands, centralised administration, and Microsoft Teams integration.
Enable continuous improvement
Manage performance with organisation-wide insights and take immediate action to improve student experiences and services with customisable dashboards and real-time visibility of key metrics and alerts.
Drive reliability and compliance
Ensure security and resilience with a single point of accountability, UK ring-fenced data, 24x7 options for out of hours contact, 99.999% uptime SLA, and numerous compliance certifications.
See how Worcester University uses 8x8’s modern communications capabilities to connect with their studentslink to this section
Boost student engagement
Create positive omnichannel communication experiences that connect students, academics, and office teams and keep students engaged for better educational experiences.
8x8’s Experience Communications Platform™ connects students, academics, and office teams using the channels of their choice—across telephony, SMS messaging, chat apps, and more—with AI-powered self-service options for 24/7 access to FAQs and study resources.
Increase operational efficiency
Reduce TCO and consolidate legacy applications with a scalable, cloud-based communications solution that integrates with business systems and Microsoft Teams.
8x8 brings together voice, video conferencing, and chat on a single platform with centralised administration for quick and easy changes all year round, including scaling up for clearing and other periodic and one-off needs.
Valuable insights for continuous improvement
Simplify management of fluctuating communication needs throughout the academic year with real-time reports and historic analysis for better resource planning.
From the massive demands on front desk staff during clearing and the need to connect effortlessly with back office teams for faster student responses to supporting students through end-of-year exams, data insights and analytics provide valuable information to allow for better resource planning, KPI management and automation.
8x8 was great, as once we set it up, we could do everything ourselves. We could actually see it, test it, play with it, understand it.