Key benefits
Shorten the time required for a caller to get their needs resolved or their questions answered with intelligent tools and advanced call-routing capabilities.
Personalize a caller's experience with self-service options, such as bill pay without needing to speak with a customer services representative
Promote your corporate brand during wait times by delivering helpful information, cheerful music and entertainment.
Enhance your business continuity and work-from-home programs by leveraging auto-attendant capabilities to direct or redirect resources that keep employees connected.
Learn more about Multi-level Auto Attendant
What is an auto attendant?link to this section
An auto attendant acts as an automated receptionist allowing you to create custom call experiences through multiple menus.
Why is it multi-level?link to this section
Multi-level auto attendant enables you to establish multiple layers of personalization based on customer size, location and priority.
- Configure multiple call flows based on rules you set.
- Create multiple auto attendants.
- Each auto attendant can have multiple profiles.
Easy set up & management
In one platform, manage your complete phone system across all your office locations. Orchestrate how all your auto attendants work from any location with Configuration Manager (X Series) or Account Manager. Create rules that dictate call flows from easy-to-use drop-down menus. An example of this would be to create menus that allow callers to press a number to reach their desired department.
Customize caller greetings
- Record your own caller greetings with a press of a button.
- Let our professional artists write, record and produce them for you.
- Create different greetings based on business hours, out-of-office, holidays, etc.
Other related features
Role-Based Access Controls
Administrators can easily set permissions and access to sites and information by employees.
Call Waiting & Parking
Respond to your callers needs faster with Call Waiting and Parking.
Call Queues
Place incoming callers on temporary hold while an employee or agent becomes available to answer the call.
Ring Groups
Distribute incoming calls among employees with ring groups to serve customers faster.