What this API does:
The SMS Engage Response web hook enables companies to programmatically receive survey responses data.
API documentation:
Webhook- Engage Response details
Example use:
A company is conducting post cal surveys for their customer service interactions to collect NPS scores as a way to evaluate agent performance. If the SMS engage response contains a score lower than 6, the supervisor will follow-up with the customer and provide coaching to the agent.
![flow-sms-webhook-engage-response-api.png](https://images.contentstack.io/v3/assets/blte621f0a2bd0e9f69/blt471609119e6aa363/5efbc1d17a4c9129760935e4/flow-sms-webhook-engage-response-api.png?auto=webp?ar-1-1,fo-auto,w-150?auto=webp)