Webhook - Engage Response

Enables receipt of survey responses

Enables receipt of survey responses

What this API does:

The SMS Engage Response web hook enables companies to programmatically receive survey responses data.

API documentation:

Webhook - Engage Response details

Example use:

A company is conducting post cal surveys for their customer service interactions to collect NPS scores as a way to evaluate agent performance. If the SMS engage response contains a score lower than 6, the supervisor will follow-up with the customer and provide coaching to the agent.

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