Today, hundreds of thousands of users around the globe rely on 8x8 for real-time customer communications within Microsoft Teams. If you’re currently evaluating Microsoft Teams Phone providers and you haven’t yet heard of 8x8 for Microsoft Teams, this provides an informative overview.

What is 8x8 for Microsoft Teams The first post of this series details the 8x8 for Microsoft Teams offering, which includes:

  • A complete, Teams-first portfolio of native integrations for external communications
  • Built on 8x8’s reliable infrastructure
  • Backed by a platform-wide 99.999% uptime SLA
  • Trusted by over 400,000 Microsoft Teams users
  • Flexible with full PSTN replacement in over 59 countries, optional unlimited calling plans, and mix and match licensing
  • Offering a complete portfolio for native Teams calling, including:

Taking a closer look at the above, why does this make 8x8 for Microsoft Teams one of the best Microsoft Teams customer communications solutions on the market?

The four fundamental benefits of the 8x8 solution

  1. Reliable: 8x8 has built integrations on a high-availability infrastructure backed by a platform-wide 99.999% uptime SLA. This industry-leading, financially backed SLA ensures the highest possible uptime, achieved through four levels of redundancy across infrastructure, platform, data, and geographic regions. Customers recognize voice as their most business-critical workload, and 8x8 delivers on this promise by providing redundancy to ensure business continuity, enabling internal and external communications when and where they are needed most.
  2. Trusted: 8x8 is the only UCaaS provider to be recognized 12 times as a Gartner Magic Quadrant Leader that has also been recognized nine times by Gartner in the CCaaS Magic Quadrant. With over 400,000 Microsoft Teams users, 8x8 offers a Teams-certified contact center solution and provides free on-net calling across all 8x8 for Microsoft Teams products for calls to/from contact center agents. As the only Operator Connect provider with a first-party Teams-certified contact center, 8x8 underscores its commitment to reliability, innovation, and excellence in customer experience. These distinctions make 8x8 a trusted choice for organizations looking to enhance their communications infrastructure in Teams.
  3. Integrated: 8x8 fully integrates into the Microsoft Teams experience, achieving multiple solution certifications for Microsoft Teams. The Teams-certified 8x8 Contact Center for Microsoft Teams and 8x8 Operator Connect for Microsoft Teams meet all structured program requirements. 8x8 Voice for Microsoft Teams and 8x8 Phone App for Microsoft Teams leverage certified SBCs, ensuring compliance with integration requirements. 8x8’s approach minimizes training and deployment overhead, seamlessly complementing Teams to prevent IT from managing additional applications and end users from learning multiple apps. With over 50 integrations into top business applications such as Microsoft Dynamics, Salesforce, Zendesk, and more, 8x8 provides turnkey solutions that enable businesses to operate how and where they need. This includes streamlined deployments for increased productivity and global reach, covering over 86% of the world’s Gross Domestic Product (GDP).
  4. Complete: 8x8 offers the most comprehensive portfolio of Microsoft Teams integrations, suitable for any business, user type, geography, and complex deployments. The technology adapts to unique business profiles with purpose-built solutions for each persona across the organization, from the front desk to the back office to the contact center. Organizations can create seamless customer experiences with a right-size solution that integrates disparate functions into a single platform. This includes capabilities such as Unlimited Calling Plans, Front Desk Console, Barge/Monitor/Whisper, Artificial Intelligence for sentiment analysis, advanced analytics, SMS/Fax/Recordings, DECT, overhead paging, and analog devices. This breadth allows organizations to consolidate vendors, lower the total cost of ownership, increase return on investment, and optimize their digital spend to achieve more with less.

Learn more about what to look for when considering Microsoft Teams calling options in this guest post from Metrigy President and Principal Analyst, Irwin Lazar.