8x8 Contact Center for Microsoft Teams

Speak to a specialist

Unbeatable Global Reach for Microsoft Teams Users

Microsoft certified contact center and telephony for all your knowledge workers and agents.

Unbeatable Global Reach for Microsoft Teams Users

Microsoft certified contact center and telephony for all your knowledge workers and agents.

Unbeatable Global Reach for Microsoft Teams Users

Microsoft certified contact center and telephony for all your knowledge workers and agents.

Unbeatable Global Reach for Microsoft Teams Users

Microsoft certified contact center and telephony for all your knowledge workers and agents.

Unbeatable Global Reach for Microsoft Teams Users

Microsoft certified contact center and telephony for all your knowledge workers and agents.

Unbeatable Global Reach for Microsoft Teams Users

Microsoft certified contact center and telephony for all your knowledge workers and agents.

Unbeatable Global Reach for Microsoft Teams Users

Microsoft certified contact center and telephony for all your knowledge workers and agents.

Unbeatable Global Reach for Microsoft Teams Users

Microsoft certified contact center and telephony for all your knowledge workers and agents.

Extend Microsoft Teams into your contact center

  • Accept incoming calls in Microsoft Teams and empower agents to manage the customer interactions, capture call details and key metrics
  • Reduce high abandon rates and dropped calls using top-quality, global voice services
  • Get full analytics into calling quality, performance metrics, activity history, call recordings and speech analytics across the entire enterprise

Extend Microsoft Teams into your contact center

  • Accept incoming calls in Microsoft Teams and empower agents to manage the customer interactions, capture call details and key metrics
  • Reduce high abandon rates and dropped calls using top-quality, global voice services
  • Get full analytics into calling quality, performance metrics, activity history, call recordings and speech analytics across the entire enterprise

Boost engagement with the power of Microsoft Teams

  • Break down communication barriers between the contact center and the rest of the business
  • Expedite customer service inquiries with quick searches, and connecting with subject matter experts
  • Foster greater communication between your contact center agents to build a stronger team and better teamwork

Boost engagement with the power of Microsoft Teams

  • Break down communication barriers between the contact center and the rest of the business
  • Expedite customer service inquiries with quick searches, and connecting with subject matter experts
  • Foster greater communication between your contact center agents to build a stronger team and better teamwork

Boost engagement with the power of Microsoft Teams

  • Break down communication barriers between the contact center and the rest of the business
  • Expedite customer service inquiries with quick searches, and connecting with subject matter experts
  • Foster greater communication between your contact center agents to build a stronger team and better teamwork

Boost engagement with the power of Microsoft Teams

  • Break down communication barriers between the contact center and the rest of the business
  • Expedite customer service inquiries with quick searches, and connecting with subject matter experts
  • Foster greater communication between your contact center agents to build a stronger team and better teamwork

Boost engagement with the power of Microsoft Teams

  • Break down communication barriers between the contact center and the rest of the business
  • Expedite customer service inquiries with quick searches, and connecting with subject matter experts
  • Foster greater communication between your contact center agents to build a stronger team and better teamwork

Boost engagement with the power of Microsoft Teams

  • Break down communication barriers between the contact center and the rest of the business
  • Expedite customer service inquiries with quick searches, and connecting with subject matter experts
  • Foster greater communication between your contact center agents to build a stronger team and better teamwork

Boost engagement with the power of Microsoft Teams

  • Break down communication barriers between the contact center and the rest of the business
  • Expedite customer service inquiries with quick searches, and connecting with subject matter experts
  • Foster greater communication between your contact center agents to build a stronger team and better teamwork

Boost engagement with the power of Microsoft Teams

  • Break down communication barriers between the contact center and the rest of the business
  • Expedite customer service inquiries with quick searches, and connecting with subject matter experts
  • Foster greater communication between your contact center agents to build a stronger team and better teamwork

Manage service quality & identify trends in every conversation

  • Collect valuable customer and employee insights as you analyze 100% of calls with Speech Analytics
  • Improve agent engagement through targeted coaching with integrated recording and evaluation available in Quality Management
  • Identify key patterns for training opportunities to improve CSAT and upsell/cross-sell

Manage service quality & identify trends in every conversation

  • Collect valuable customer and employee insights as you analyze 100% of calls with Speech Analytics
  • Improve agent engagement through targeted coaching with integrated recording and evaluation available in Quality Management
  • Identify key patterns for training opportunities to improve CSAT and upsell/cross-sell

Manage service quality & identify trends in every conversation

  • Collect valuable customer and employee insights as you analyze 100% of calls with Speech Analytics
  • Improve agent engagement through targeted coaching with integrated recording and evaluation available in Quality Management
  • Identify key patterns for training opportunities to improve CSAT and upsell/cross-sell

Manage service quality & identify trends in every conversation

  • Collect valuable customer and employee insights as you analyze 100% of calls with Speech Analytics
  • Improve agent engagement through targeted coaching with integrated recording and evaluation available in Quality Management
  • Identify key patterns for training opportunities to improve CSAT and upsell/cross-sell

Manage service quality & identify trends in every conversation

Collect valuable customer and employee insights as you analyze 100% of calls with Speech Analytics

Improve agent engagement through targeted coaching with integrated recording and evaluation available in Quality Management

Identify key patterns for training opportunities to improve CSAT and upsell/cross-sell

Collect valuable customer and employee insights as you analyze 100% of calls with Speech Analytics

Improve agent engagement through targeted coaching with integrated recording and evaluation available in Quality Management

Identify key patterns for training opportunities to improve CSAT and upsell/cross-sell

Minimize IT Burden

  • No download or installs
  • No change to the native Microsoft Teams user experience for desktop, mobile and web apps
  • Use Teams as the single collaboration client
  • No maintenance or updates required by IT
  • A single communications vendor for contact center and telephony

Minimize IT Burden

  • No download or installs
  • No change to the native Microsoft Teams user experience for desktop, mobile and web apps
  • Use Teams as the single collaboration client
  • No maintenance or updates required by IT
  • A single communications vendor for contact center and telephony

You'll be in good company. One million business users in 160 countries rely on 8x8 every day to connect and work better.

Plans & Pricing

Enjoy all the benefits of 8x8's omnichannel contact center functionality within the familiar Microsoft Teams experience. Advantages include the flexibility to mix and match plans to meet your communications and contact center needs for your Teams users. Choose annual plans and save up to 25% on the industry’s most powerful unified communications platform.

Cart is empty. Add some items to your cart!

Total Training Units:

0

Contact sales to purchase training units and discuss instructor-led course availability